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Important Information - Water Damage Part 1

4/6/2018 (Permalink)

Water Damage Important Information - Water Damage Part 1 Toilet overflow.

Important Information on Water Damage


SERVPRO is a Franchise System with over 1,400 independently owned and operated locations nationwide. SERVPRO Industries, Inc., the Franchisor, may be reached at the National Call Center at 1-800-SERVPRO but we prefer you call us directly at (210) 521-3313.


In order to start our emergency and restoration service, you must sign the "Service Authorizations Form." This allows us to take action immediately. We do not know your insurance coverage; therefore, it is impossible to know exactly what your insurance will cover. It is important to understand you are financially responsible for our services. Your deductible is payable before we start work. If for any reason insurance coverage cannot be verified at the time of our emergency service, an additional deposit may be required.


The SERVPRO Franchise would be pleased to provide references upon request.


The following steps may be completed in the emergency service, as determined to be applicable by the SERVPRO Franchise:

Identify Source

We will check for the source of moisture in your building. The source must be stopped before any restoration or drying of the building can be successful.

  • STOP the Source.
  • CHECK for Contaminated Water.

Identify Type of Water

We will identify the category and classification of water damage to ensure we restore your property based on industry guidelines. The level of contamination of the water will affect the specific restoration processes we use.

  • GRAY

Important Information - Water Damage Part 2

4/6/2018 (Permalink)

Water Damage Important Information - Water Damage Part 2 Flooring damaged by water.


Survey Extent of Damage and Inspect the Premises

We inspect and test the damaged area to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration. In addition, we will inspect for safety concerns which may be evident. If there are any safety issues or you are aware of any asbestos containing material before our arrival, please bring them to our attention.


Identify Signs of Visible Mold Growth

Visible mold growth and moldy, musty odors may indicate the source of a moisture or water intrusion. If extensive mold is evident, we will need to consult your adjuster or property manager before completing additional work.

  • IDENTIFY Mold Growth Present in the Structure.
  • Identify Odors or Musty Smells.

Furniture Moved and Blocked In Place

We move furniture and property contents and block items to help prevent rust or furniture stains on wet carpet.

  • BLOCK Furniture.

Emergency Water Extraction

We remove as much excess water as possible from affected areas.

  • REMOVE Excess Water.

Carpet Pad

We check whether the carpet pad should be removed to save or protect the subfloor.

  • INSPECT Carpet Pad.
  • REMOVE Carpet Pad, if NEEDED.

Water Damage From Storm - Part 1

4/6/2018 (Permalink)

Storm Damage Water Damage From Storm - Part 1 What to expect from storm.

Storms that cause water damage and what to expect from the SERVPRO Franchise process.


Determining exactly what can be saved until everything is dry is usually impossible. We will set a follow-up date so we can monitor the drying process. In addition, the restoration process will be scheduled when the drying is complete. This can include floor preparation , tack strip replacement, carpet and pad installation, carpet cleaning and restoring, and furniture and contents cleaning. A scope of services will be provided.


During the course of cleaning, it is likely we will remove day-to-day soiling, which existed prior to your loss. We are happy to do so. If, however, the removal of pre-existing soil requires significant extra effort, our crews will be instructed to move on to the next item. Pre-existing damage, including visible mold growth, will also be noted.


In the course of our survey and cleaning, we will sometimes be required to open doors, cupboards, etc. to qualify and/or restore the damage. If any of these areas contain personal items you would prefer to relocate before we start work, please let us know.


Our crews are instructed NEVER to touch guns or ammunition. For this reason, we request you remove any such items from the areas we are cleaning.


Please remove any valuable items from the areas we are cleaning before the job is started. We are not responsible for those items.


Although our supervisors inspect all work, you should accompany the supervisor on the final walk-through and bring any overlooked items or concerns to the supervisor's attention.

Water Damage From Storm - Part 2

4/6/2018 (Permalink)

Storm Damage Water Damage From Storm - Part 2 What to do in a storm.

What to expect from SERVPRO Franchise after a storm.


We are neither insurance adjusters nor agents. We cannot authorize anything to be replaced, repaired or painted. Our job is to preserve and protect, stop further damage from occurring and to restore damaged items to their prior condition when possible.


The exact price of restoring your property following a water damage emergency is virtually impossible to determine on our first visit. However, in order to give you an idea, we will review the SERVPRO Water Damage Emergency Services Report to provide you an initial estimate while on our first visit if requested. The scope of work can change due to unforeseen circumstances. The final bill will be forwarded to you and/or your insurance carrier upon completion.


Maintaining your personal health and safety is of great concern to us. All occupants and pets should stay away from the work areas to protect their health and safety during the work process. Material Safety Data Sheets for our products are available upon request.


The actual time required to complete the restoration process is difficult to estimate. However, the more quickly technicians begin work to limit the damage, the faster the job can be completed. When water has time to absorb, the drying and restoration process can take longer.

Fire Fact - Part 1

4/6/2018 (Permalink)

Fire Damage Fire Fact - Part 1 Fire damage in home.

Some facts about fire.

SMOKE Isn't Easy as 1,2,3...

Behavior of Smoke

A fire loss is very complex because of the unique behavior of smoke. That's why it is important to have trained technicians at your customers home. SERVPRO franchises know their smoke!

  • Hot smoke migrates to cooler areas
  • Smoke migrates to upper levels of a structure
  • Smoke flows through plumbing systems, using holes around pipes to go from floor to floor.
  • The type of smoke will greatly affect the restoration process.

Types of Smoke

The first step at a fire scene is to calm your customers fears and then test the smoke to see what type of fire has taken place.

Wet Smoke-

Plastics & Rubbers

Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke-

Paper & Wood

Fast burning, high temperatures, heat rises therefor the smoke rises.

Fire Fact - Part 2

4/6/2018 (Permalink)

Fire Damage Fire Fact - Part 2 Fire Loss

What to know about fires.

Easy Smoke? Never!


Produced by evaporation of material rather than from a fire.

Virtually invisible, discolors paints and varnishes, Extreme pungent odor.

Fuel Oil Soot-

Furnace Puff Backs

While "puff backs" can create havoc for your insured, SERVPRO franchisees can normally restore the contents and structure quickly.

Other Types-

Tear Gas, Fingerprint Powder and Fire Extinguisher Residue

Special loss situations require special care. SERVPRO franchises are trained to handle your toughest losses!

Continuing Education Programs

Interested in obtaining more knowledge on water, fire, smoke, and mold? Check with us on available classes.

Have you experienced a fire in your home or business? Please do not hesitate to call SERVPRO of Northwest San Antonio at (210) 521-3313. We are always here to help YOU!

SERVPRO Franchise Professionals Help Minimize Business Interruption

4/6/2018 (Permalink)

Commercial SERVPRO Franchise Professionals Help Minimize Business Interruption Fast to any emergency.

SERVPRO Franchise Professionals Help Minimize Business Interruption.

Reduce Your Recovery Time.

When fire, water or mold damage strikes a commercial facility, it has a negative impact on everyone - the owner, the management team, employees,  tenants and even customers. Even small fire or water damages must be addressed quickly in order to limit secondary damage and to lessen business interruption.

Your local SERVPRO Franchise Professional understands the urgency in responding to your facility following a disaster. By arriving quickly, mitigating damage to the structure and contents, and providing effective cleanup and restoration services, SERVPRO Franchise Professionals will help you reopen the doors as soon as possible.

Is your business in need of our services? If not, you never know when disaster might strike. Be prepared and discuss your options and resources with a SERVPRO of Northwest San Antonio representative.

Lower Recovery Costs

4/6/2018 (Permalink)

Commercial Lower Recovery Costs Here to help with any size loss.

The SERVPRO System Helps Save You Money!

Emergency Mitigation Service Help Minimize Secondary Damages.

  • SERVPRO's 1-4-8 Service Response Guidelines help to ensure timely communication and response. Quick and accurate response can minimize loss expense from secondary damages.

Proper Restoration Versus Replacement of Contents is Less Expensive.

SERVPRO Franchise Professionals strive to restore items to preloss condition. This helps lower mitigation and restoration costs while allowing treasured belongings to be savaged when possible.

Faster Recovery Lessens Loss.

SERVPRO Franchise Professionals are nearby, ready to respond quickly. The faster restoration begins, the quicker our customers can return to business.

Pre-Approved Pricing and Procedures.

SERVPRO Franchise Professionals will work neatly and efficiently to help you regain control of your property when a damaging event has taken over. They will use state-of-the-art restoration techniques to help ensure the property is taken care of right the first time.

Comprehensive Cleanup and Restoration Services Help Prevent Future Problems and Potential Liability Risks.

By quickly and thoroughly drying a structure, SERVPRO Franchise Professionals can help minimize potential indoor air quality and structural integrity issues that can develop over time due to the presence of undetected moisture.

Bexar County Residents: Follow These Mold Safety Tips If You Suspect Mold

4/6/2018 (Permalink)

Mold Remediation Bexar County Residents:  Follow These Mold Safety Tips If You Suspect Mold Be careful! Without proper training, you could be spreading mold throughout your home.

If you see visible mold, do not disturb it. You can inadvertently spread the mold infestation throughout your home. When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside your home.

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of Northwest San Antonio for mold remediation services.

What Not to Do:

  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold.

About Our Mold Remediation Services

SERVPRO of Northwest San Antonio specializes in mold cleanup and restoration, in fact, it’s a cornerstone of our business.  Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.

If You See Signs of Mold, Call Us Today – (210) 521-3313

The Mold Process

4/6/2018 (Permalink)

Mold Remediation The Mold Process Finding mold growth.

Understanding The Mold Remediation Process

Every mold damage scenario is different and requires a unique solution, but the general mold remediation process stays the same. The steps listed below illustrate the “typical” process:

Step 1: Emergency Contact (210) 521-3313

The mold cleanup and restoration process begins when you call our office. Our representative will ask a series of questions to help us determine the necessary equipment, resources, and personnel.

Step 2: Inspection and Mold Damage Assessment

SERVPRO Franchise Professionals will carefully inspect your property for visible signs of mold. Mold feeds on cellulose and water and can be hidden from plain view. They use various technologies to detect mold and hidden water sources.  

Step 3: Mold Containment

They use various containment procedures to prevent the spread of mold. They may use advanced containment procedures like negative air chambers to isolate the contaminated area with physical barriers and negative air pressure to keep the mold spores from spreading during the cleanup process. All fans and heating and cooling systems will be turned off to prevent the spread of mold.

Step 4: Air Filtration

Their specialized filtration equipment allows their Professionals to capture microscopic mold spores out of the air. They utilize powerful “air scrubbers” and HEPA vacuums to prevent the spread of these mold spores while the mold remediation is in process.

Step 5: Removing Mold and Mold-Infested Materials

The mold remediation process depends on the amount of mold growth and the types of surfaces on which the mold appears. SERVPRO Franchise Professionals use antifungal and antimicrobial treatments to eliminate mold colonies and to help prevent new colonies from forming. Removing and disposing of mold-infested porous materials, like drywall and carpeting, may be necessary to remediate heavy mold growth.

Step 6: Cleaning Contents and Belongings

SERVPRO Franchise Professionals clean your furniture, decorative items, curtains, clothing, and other restorable items affected by mold. They use a variety of cleaning techniques to clean and sanitize your belongings. They’re also trained to remove odors and deodorization using fogging equipment.

Step 7: Restoration

Depending on the level of mold damage, drywall, subfloors, and other building materials may be removed. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet; or it may entail major repairs such as the reconstruction of various areas or rooms in a home or business.