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Fire & Water - Cleanup & Restoration

We Build “CARE” Right INTO Our Business

9/20/2020 (Permalink)

When you trust SERVPRO of Northwest San Antonio to restore your life, you’ve placed that trust in hands that CARE! We KNOW you have put your life in our hands, and we will always CARE about every aspect of that life entrusted to us!

We have a unique business – we usually first meet people on one of the worst days of their life. Talk about an awkward “icebreaker” moment! After the initial exchange of pleasantries, it becomes all about the disaster. And that puts us in a position others rarely encounter at their work…much less DAILY.

Basically, our job is to just make everything “all better.” And that includes not just restoring their homes, offices and possessions back to “like it never even happened” but also trying to help them put their LIVES back together! If you think about it, our ENTIRE business is about taking care of others.

So it makes sense for “C.A.R.E.” to form the centerpiece of the SERVPRO of Northwest San Antonio team philosophy. Our owners, Greg and Tammie Hall have identified the qualities that set our business apart: the C.A.R.E. Motto

            C: Committed

“We’re personally committed because this is our business and it means everything to us to keep our promise every day to our customers and staff.”

            A: Authority

“We remain focused on training and maintaining our level of excellence in everything we do, and SERVPRO is the recognized industry leader in restoration services.”

            R: Respectful

“Not only do we treat our customers’ homes and businesses with respect, we also expect our staff to be respectful when dealing with the public – AND each other.”

            E: Expert

“We strive to maintain our top industry rating, as well as the trust and respect we have earned from contractors, insurance carriers and businesses, which drives us to always improve our knowledge, our skills and our resources.”

“We’re a family business, taking care of other ‘families’ – regardless of whether they’re a ‘corporate family’ or a single person with two dogs and a goldfish. Each and every one of them is important to us!”

It’s not simply about doing the job and collecting a paycheck for our team. Each and every one of our staff takes an active interest in the needs of our customers, incorporating the CARE philosophy into everything we do…from dispatch to insurance assistance to marketing and, of course, to the actual restoration and remediation. Yes, we are a business; but we’re a business who actually has CARE built right into our model and operations! Who could ask for more when your LIFE needs restoring?!?

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