Emergency Water Damage Process
Emergency Water Damage Process Overview*
Within one hour notice of loss, a SERVPRO Franchise Professional will contact you to arrange for service. You'll know help is on the way!
Within four hours of loss notification, a SERVPRO Franchise Professional will be on-site to start mitigation services. The key to reducing damage and saving money is responding quickly to your damage.
A trained, uniformed and equipped SERVPRO Franchise Professional will walk you through the job process step-by-step, explaining what to expect and the anticipated outcome.
A SERVPRO Franchise Professional will begin pretesting for restorability, working from the source of the damage outward.
Within eight business hours of on-site arrival, a verbal briefing of the scope will be communicated to the appropriate person, normally your adjuster or property manager.
Cleaning & Restoration
SERVPRO Franchise Professionals will work neatly and efficiently to help you regain control of your property when damaging event has taken over. They will use state-of-the-art restoration techniques to ensure your property is taken care of right the first time.
After the work has been completed, a final walk-through will be conducted with you to help ensure your satisfaction.
*Exceptions may apply under certain conditions, such as a local catastrophic event or storm situation.