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Fire & Water - Cleanup & Restoration

Emergency Water Damage Process

3/27/2018 (Permalink)

What to expect when water strikes.

Emergency Water Damage Process Overview*

One Hour

Within one hour notice of loss, a SERVPRO Franchise Professional will contact you to arrange for service. You'll know help is on the way!

Four Hours

Within four hours of loss notification, a SERVPRO Franchise Professional will be on-site to start mitigation services. The key to reducing damage and saving money is responding quickly to your damage.

Detailed Explanation

A trained, uniformed and equipped SERVPRO Franchise Professional will walk you through the job process step-by-step, explaining what to expect and the anticipated outcome.

Pretesting

A SERVPRO Franchise Professional will begin pretesting for restorability, working from the source of the damage outward.

Eight Hours

Within eight business hours of on-site arrival, a verbal briefing of the scope will be communicated to the appropriate person, normally your adjuster or property manager.

Cleaning & Restoration

SERVPRO Franchise Professionals will work neatly and efficiently to help you regain control of your property when damaging event has taken over. They will use state-of-the-art restoration techniques to ensure your property is taken care of right the first time.

Final Walk-Through

After the work has been completed, a final walk-through will be conducted with you to help ensure your satisfaction.

*Exceptions may apply under certain conditions, such as a local catastrophic event or storm situation.

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