If you have a fire or water emergency, please call us now at (210) 521-3313

To have the optimal experience while using this site, you will need to update your browser. You may want to try one of the following alternatives:

Fire & Water - Cleanup & Restoration

Important Information - Water Damage Part 1

4/6/2018 (Permalink)

Toilet overflow.

Important Information on Water Damage


SERVPRO is a Franchise System with over 1,400 independently owned and operated locations nationwide. SERVPRO Industries, Inc., the Franchisor, may be reached at the National Call Center at 1-800-SERVPRO but we prefer you call us directly at (210) 521-3313.


In order to start our emergency and restoration service, you must sign the "Service Authorizations Form." This allows us to take action immediately. We do not know your insurance coverage; therefore, it is impossible to know exactly what your insurance will cover. It is important to understand you are financially responsible for our services. Your deductible is payable before we start work. If for any reason insurance coverage cannot be verified at the time of our emergency service, an additional deposit may be required.


The SERVPRO Franchise would be pleased to provide references upon request.


The following steps may be completed in the emergency service, as determined to be applicable by the SERVPRO Franchise:

Identify Source

We will check for the source of moisture in your building. The source must be stopped before any restoration or drying of the building can be successful.

  • STOP the Source.
  • CHECK for Contaminated Water.

Identify Type of Water

We will identify the category and classification of water damage to ensure we restore your property based on industry guidelines. The level of contamination of the water will affect the specific restoration processes we use.

  • GRAY

Other News

View Recent Posts