Important Information - Water Damage Part 1
Important Information on Water Damage
- A NATIONWIDE SERVICE PROVIDER
SERVPRO is a Franchise System with over 1,400 independently owned and operated locations nationwide. SERVPRO Industries, Inc., the Franchisor, may be reached at the National Call Center at 1-800-SERVPRO but we prefer you call us directly at (210) 521-3313.
- WORK AUTHORIZATION
In order to start our emergency and restoration service, you must sign the "Service Authorizations Form." This allows us to take action immediately. We do not know your insurance coverage; therefore, it is impossible to know exactly what your insurance will cover. It is important to understand you are financially responsible for our services. Your deductible is payable before we start work. If for any reason insurance coverage cannot be verified at the time of our emergency service, an additional deposit may be required.
The SERVPRO Franchise would be pleased to provide references upon request.
- HOW WE PROCEED
The following steps may be completed in the emergency service, as determined to be applicable by the SERVPRO Franchise:
We will check for the source of moisture in your building. The source must be stopped before any restoration or drying of the building can be successful.
- STOP the Source.
- CHECK for Contaminated Water.
Identify Type of Water
We will identify the category and classification of water damage to ensure we restore your property based on industry guidelines. The level of contamination of the water will affect the specific restoration processes we use.