Water Damage From Storm - Part 1

4/6/2018 (Permalink)

What to expect from storm.

Storms that cause water damage and what to expect from the SERVPRO Franchise process.

• WHAT IS RESTORABLE

Determining exactly what can be saved until everything is dry is usually impossible. We will set a follow-up date so we can monitor the drying process. In addition, the restoration process will be scheduled when the drying is complete. This can include floor preparation , tack strip replacement, carpet and pad installation, carpet cleaning and restoring, and furniture and contents cleaning. A scope of services will be provided.

• PRE-EXISTING OR PRELOSS CONDITIONS

During the course of cleaning, it is likely we will remove day-to-day soiling, which existed prior to your loss. We are happy to do so. If, however, the removal of pre-existing soil requires significant extra effort, our crews will be instructed to move on to the next item. Pre-existing damage, including visible mold growth, will also be noted.

• PERSONAL ITEMS

In the course of our survey and cleaning, we will sometimes be required to open doors, cupboards, etc. to qualify and/or restore the damage. If any of these areas contain personal items you would prefer to relocate before we start work, please let us know.

• GUNS and AMMUNITION

Our crews are instructed NEVER to touch guns or ammunition. For this reason, we request you remove any such items from the areas we are cleaning.

• JEWELRY, VALUABLES, HEIRLOOMS

Please remove any valuable items from the areas we are cleaning before the job is started. We are not responsible for those items.

• OVERLOOKED ITEMS

Although our supervisors inspect all work, you should accompany the supervisor on the final walk-through and bring any overlooked items or concerns to the supervisor's attention.