What our Customers say...

Testimonials

We had to deal with a fire and all the damage it left. SERVPRO packed up our belongings and got everything that was not destroyed cleaned. We lost a lot, but got to restore more than expected.

We had a grass fire that spread to our shed. We had a lot of plastics in the shed that melted on a lot of our yard equipment. SERVPRO was able to clean most of the restorable contents. Thank you for saving us from replacing EVERYTHING!

We were referred by a former employee that we know. Good people!

I am a little late to sending you all a thank you, but we finally have our house put back together. Thank you to your team for your help after Hurricane Harvey damage. We would have been lost without you in the mix.

Thank goodness for SERVPRO! We had some pipes bust and I still don't know how we would have gotten all the water out if it wasn't for SERVPRO. They sucked the water out and dried the area. They made cuts so that our insurance adjuster could see what needed to be replaced. Let's hope this doesn't happen again, but if so I will call NWSA.

After the hurricane we were completely lost as to what to do. SERVPRO was deployed to our area to help with storm cleaning. I was absolutely blown away by how kind and caring they all were. We lost a lot of very important things but SERVPRO showed me that there is still some good people in the world. They do good work and they have big hearts. I would use them for any other home cleaning needs in the future. I hope we never see a storm like this again!

A HUGE THANK YOU to SERVPRO for acting so quickly when we called them. We had standing water in our office. They were able to extract the water, dry it out, and help us prevent mold growth. Their quick actions helped us save time and money.

My neighbor suggested I call you. We had some dark looking spots behind where our old shower was. SERVPRO came out and sprayed the area and scrubbed with wire brushes. The growth was gone and has not returned! Thank you!!!!!

I called you all to come to my mothers house to look under the kitchen cabinets after an ongoing water leak. We had a terrible mold smell. The team set up air scrubbers and sprayed the area. I am so grateful for the services provided. I was unable to step foot in the house before the work was done. A job well done!

SERVPRO of Northwest San Antonio came out to our business after we had a kitchen fire. The whole kitchen cabinet area and ceiling had to be pulled out. SERVPRO also helped us with the smoke smell that was disgusting. Thank you so much to such a great team.

We had a water damage two years ago in our upstairs bathroom. We thought we had dried the area out well, turns out there was moisture trapped under the sink wall that we did not know about at the time. After two years we have started to notice a really bad odor coming from the area. The team at SERVPRO was able to detect the problem and treat the area with antimicrobial treatment and air scrubbers. I was very impressed to see the issue completely resolved.

My wife is pregnant and we have two twin boys that are two-years-old. We noticed what we thought might be mold in our upstairs bathroom With my wife having a high risk pregnancy and two toddlers in the house we did not want to risk any chances of mold causing sickness. We called SERVPRO of Northwest San Antonio right away and now our mold is gone!

After finding mold in our bathroom we decided to give SERVPRO a call to come take a look. They were very comforting and gave me a relief in knowing that my problem was very common in bathrooms. Thank you so much for taking care of me and my family!

Team got there very quick after we called. Explained everything about what they were doing. They worked with our insurance company as well so we didn’t have to worry about payment or anything. Good group of people!

Very impressed with how thorough your crew was this past five days. They were meticulous about the verification that all areas were cleared/dry before calling this job complete. They were also friendly, respectful and timely.

Through all the chaos of experiencing a water leak on my third floor, SERVPRO of Northwest San Antonio Team arrived quickly and set up numerous pieces of equipment on the 3rd & 2nd floors to dry out the sheetrock and wood floors that were damaged.  The technicians were very professional and experts at what they do. The SERVPRO experience was 'as good as it gets'.....kudos to them for a job well done!

This is a very honest and professional company. They go way out of their way to make things right. 
I highly recommend SERVPRO of Northwest San Antonio!

Very friendly. Came when they said they were going to. I didn't have to wait all day.

Our technician Jeff was timely, courteous and knowledgeable!  He worked with our schedule and the schedule of our tenants which was very helpful.  Would definitely use their services again (hopefully we won't need to)!

We were extremely pleased with the ladies who did our pack out and in.  CC, Ashley and Bea were great.   We will definitely call SERVPRO again, but, to be honest, we hope we  don't have to.  Thanks for a great job.

Love this company and it's employees!! I would highly recommend them.

The service was great. SERVPRO came to our business after a leak under the bathroom sink had sat all weekend. They made sure everything was squared away and helped us out every step of the way. I highly recommend SERVPRO of Northwest San Antonio!

Wonderful experience the work they did was great would recommend anytime.

A few days ago my house was flooded and I didn't know what to do, so I called SERVPRO...I got to say the staff made me at ease customer service was more than excellent...also the technician that came to my aid was professional and courteous If I could I would give them 10 stars...

I had an issue with my son overflowing a friend's toilet which caused some damage to their home.  SERVPRO Northwest showed up immediately and repaired the damage to the drywall and floor and fixed it up brand new.  The service was excellent and the friendliness of the staff made it a pleasant experience that could have been a nightmare.  I will definitely call them again in the future!

SERVPRO Northwest is one of the most professional and helpful companies in town!  When your family is having a water crisis or have had a fire at home, this is the team you want out first to get things cleaned up as soon as possible.  They are an amazing team to work to get your home restored!

Go Team SERVPRO!!!
Last week I had a carpet cleaning emergency Arggh! Just before my in-laws came into town. I felt a little wary about trusting SERVPRO because I'm pretty much do everything DIY, but it was crunch time...and well I was not let down!  From customer service (friendly and respectful) to punctuality (gotta get the kids to school) to a job well done (good as new carpet) SERVPRO knocked it out of the park!  I'm gonna tell all my friends!

Thanks again!

The team at this SERVPRO is absolutely great. I highly recommend their services if you are ever in a disaster situation.

I have exclusively used SERVPRO NW for my carpet cleaning needs. The staff has always been punctual, friendly and professional. They have done an excellent job on my carpets.They pay attention to details and take pride in their work. I wouldn't use anybody else!

SERVPRO did a GREAT job cleaning my daughter's bedroom carpet. They were very professional and made sure I was completely satisfied. I especially loved how careful they were when moving her furniture and as well as cleaning around and under items. I will definitely continue to use them for all my carpet cleaning needs!

We have used SERVPRO for our home needs and they were very professional and dependable. I would highly recommended them to anyone in need after water or fire damage. The owners go out of their way to make sure things run smoothly for the home owner.

I wouldn't let anyone but SERVPRO of Northwest San Antonio clean my carpets. They are absolutely the best in the business. Mystery spots, problem areas...SERVPRO has an answer. SERVPRO takes great care with our furniture as they prepare to clean. Nice people, terrific work.

I used SERVPRO for an issue that involved an overflowing toilet that did damage to flooring, ceiling and drywall. SERVPRO showed up immediately and took care of the issue and made it look as if nothing ever happened. It was like new. More than anything the staff was so nice and easy to work with. I will call them in the future for sure!

SERVPRO of NORTHWEST is the best restoration company in San Antonio. I worked for them for 8 years & was always proud to represent them, because I knew that they would deliver the quality service I promised my customers. They are the kind of company you can trust to do the job right the 1st time. 
Although SERVPRO is a national company, the franchises are individually owned. You're not just doing business with SERVPRO, but with an independent business man who is also a family man. The Hall's have strong moral values & run the kind of company you would want to take care of your grandmother!

We recently had the unfortunate situation that our home flooded due to the failure of one of our attic hot water heaters. I was out of town (couple hours away) at the time and immediately made a call to SERVPRO of Northwest San Antonio. I was able to provide them access to my home and they immediately got to work. By the time my family and I made it home, they had already removed carpet and installed industrial blowers throughout our home. I can say that this quick action helped prevent more catastrophic damage to our home. Throughout the process they kept us informed while meeting all the deadlines they had provided to us. Kudos to Greg and his team for converting a very difficult time for our family into a palatable experience. I now have continued to use them for various services and they always provide exceptional service. Thanks Team SERVPRO NWSA!

SERVPRO is awesome with great customer service! I called SERVPRO at 10:30PM on a Saturday night due to having an emergency in one of my units and they came out promptly the next day to do an estimate on the unit and then first thing Monday to begin working. Will, Medina, and Valerie have wonderful customer service and walk you through everything as far as projected cost, time for repairs, damages and so forth. Valerie was great with scheduling the repairs and getting someone out the same day. Will use SERVPRO in the future if needed.

SERVPRO of Northwest San Antonio is one of the most professional and helpful companies in town!  When your family is having a water crisis or have had a fire at home, this is the team you want out first to get things cleaned up as soon as possible.  They are an amazing team to work to get your home restored!

I have used SERVPRO of Northwest San Antonio a few times and each time they did an excellent job. They arrived on time, did a professional job and communicated any concerns to me in a timely manner. They have cleaned my carpets, cleaned my duct work (which, in my opinion, is worth doing anytime even if you don't have an emergency). I recommended them to my mother-in-law in New Braunfels and she was very flexible about when they came out. They were hit with some flooding, called her to make sure she was fine with them rescheduling (which she was) and they communicated regularly with her for a couple of days and were finally able to come out to clean some moldy duct work. We couldn't be happier and will absolutely, hands down, use this company when the need arises.

SERVPRO of Northwest San Antonio provided excellent customer service when they helped us resolve our recent water damage problem. The technician was extremely personable and professional. He was competent, pleasant, easy to communicate with, and always on time. The company's quick response enabled us to keep our hardwood floors, saving us thousands and a costly, time-consuming insurance claim. Everyone we spoke with was kind, professional and helpful. I highly recommend SERVPRO of Northwest San Antonio. Thank you so much.