What our Customers say...


I had an issue with my son overflowing a friend's toilet which caused some damage to their home.  SERVPRO Northwest showed up immediately and repaired the damage to the drywall and floor and fixed it up brand new.  The service was excellent and the friendliness of the staff made it a pleasant experience that could have been a nightmare.  I will definitely call them again in the future!

SERVPRO Northwest is one of the most professional and helpful companies in town!  When your family is having a water crisis or have had a fire at home, this is the team you want out first to get things cleaned up as soon as possible.  They are an amazing team to work to get your home restored!

Go Team SERVPRO!!!
Last week I had a carpet cleaning emergency Arggh! Just before my in-laws came into town. I felt a little wary about trusting SERVPRO because I'm pretty much do everything DIY, but it was crunch time...and well I was not let down!  From customer service (friendly and respectful) to punctuality (gotta get the kids to school) to a job well done (good as new carpet) SERVPRO knocked it out of the park!  I'm gonna tell all my friends!

Thanks again!

The team at this SERVPRO is absolutely great. I highly recommend their services if you are ever in a disaster situation.

I have exclusively used SERVPRO NW for my carpet cleaning needs. The staff has always been punctual, friendly and professional. They have done an excellent job on my carpets.They pay attention to details and take pride in their work. I wouldn't use anybody else!

SERVPRO did a GREAT job cleaning my daughter's bedroom carpet. They were very professional and made sure I was completely satisfied. I especially loved how careful they were when moving her furniture and as well as cleaning around and under items. I will definitely continue to use them for all my carpet cleaning needs!

We have used SERVPRO for our home needs and they were very professional and dependable. I would highly recommended them to anyone in need after water or fire damage. The owners go out of their way to make sure things run smoothly for the home owner.

I wouldn't let anyone but SERVPRO of Northwest San Antonio clean my carpets. They are absolutely the best in the business. Mystery spots, problem areas...SERVPRO has an answer. SERVPRO takes great care with our furniture as they prepare to clean. Nice people, terrific work.

I used SERVPRO for an issue that involved an overflowing toilet that did damage to flooring, ceiling and drywall. SERVPRO showed up immediately and took care of the issue and made it look as if nothing ever happened. It was like new. More than anything the staff was so nice and easy to work with. I will call them in the future for sure!

SERVPRO of NORTHWEST is the best restoration company in San Antonio. I worked for them for 8 years & was always proud to represent them, because I knew that they would deliver the quality service I promised my customers. They are the kind of company you can trust to do the job right the 1st time. 
Although SERVPRO is a national company, the franchises are individually owned. You're not just doing business with SERVPRO, but with an independent business man who is also a family man. The Hall's have strong moral values & run the kind of company you would want to take care of your grandmother!

We recently had the unfortunate situation that our home flooded due to the failure of one of our attic hot water heaters. I was out of town (couple hours away) at the time and immediately made a call to SERVPRO of Northwest San Antonio. I was able to provide them access to my home and they immediately got to work. By the time my family and I made it home, they had already removed carpet and installed industrial blowers throughout our home. I can say that this quick action helped prevent more catastrophic damage to our home. Throughout the process they kept us informed while meeting all the deadlines they had provided to us. Kudos to Greg and his team for converting a very difficult time for our family into a palatable experience. I now have continued to use them for various services and they always provide exceptional service. Thanks Team SERVPRO NWSA!

SERVPRO is awesome with great customer service! I called SERVPRO at 10:30PM on a Saturday night due to having an emergency in one of my units and they came out promptly the next day to do an estimate on the unit and then first thing Monday to begin working. Will, Medina, and Valerie have wonderful customer service and walk you through everything as far as projected cost, time for repairs, damages and so forth. Valerie was great with scheduling the repairs and getting someone out the same day. Will use SERVPRO in the future if needed.

SERVPRO of Northwest San Antonio is one of the most professional and helpful companies in town!  When your family is having a water crisis or have had a fire at home, this is the team you want out first to get things cleaned up as soon as possible.  They are an amazing team to work to get your home restored!

I have used SERVPRO of Northwest San Antonio a few times and each time they did an excellent job. They arrived on time, did a professional job and communicated any concerns to me in a timely manner. They have cleaned my carpets, cleaned my duct work (which, in my opinion, is worth doing anytime even if you don't have an emergency). I recommended them to my mother-in-law in New Braunfels and she was very flexible about when they came out. They were hit with some flooding, called her to make sure she was fine with them rescheduling (which she was) and they communicated regularly with her for a couple of days and were finally able to come out to clean some moldy duct work. We couldn't be happier and will absolutely, hands down, use this company when the need arises.

SERVPRO of Northwest San Antonio provided excellent customer service when they helped us resolve our recent water damage problem. The technician was extremely personable and professional. He was competent, pleasant, easy to communicate with, and always on time. The company's quick response enabled us to keep our hardwood floors, saving us thousands and a costly, time-consuming insurance claim. Everyone we spoke with was kind, professional and helpful. I highly recommend SERVPRO of Northwest San Antonio. Thank you so much.