Recent Posts

Smoke Alarms: Life Savers

2/12/2019 (Permalink)

Fire Damage Smoke Alarms: Life Savers Call Us 24/7 – (210) 521-3313

Smoke alarms save lives when properly installed and maintained, according to the National Fire Protection Association (NFPA). In homes, smoke alarms should be in every bedroom, outside each sleeping area, and on every level, including the basement. Extra smoke alarms may be needed in large homes.

Test Smoke Alarms Monthly

Test smoke alarms monthly using the test button. Smoke alarms with non-replaceable batteries need the entire smoke alarm unit replaced every ten years. Other alarms need batteries replaced every year, and the unit replaced every ten years. If the alarm chirps signaling low battery, take the proper steps to replace the unit or the batteries immediately.

Never Disable or Remove Smoke Alarm Battery

Never disable or remove the battery from an alarm. Almost half of fires where smoke alarms were present but did not activate had missing or disconnected batteries (NFPA).

Smoke Alarm Help is Nearby

If you need help installing, testing or changing batteries in your smoke alarms, contact your local fire department, an electrician or the American Red Cross.

Be Prepared In Case of Emergency

Be sure your home has a fire emergency plan in place and conduct regular fire drills with your family. For more information on Emergency Preparedness, contact SERVPRO® of Northwest San Antonio.

Interested in obtaining more knowledge on water, fire, smoke, and mold? Check with us on available classes.

Have you experienced a fire in your home or business? Please do not hesitate to call SERVPRO of Northwest San Antonio at (210) 521-3313. We are always here to help YOU!

Types Commercial Property Damage

2/11/2019 (Permalink)

Commercial Types Commercial Property Damage Our highly trained crews are ready to respond 24/7 to storm or flood damage in San Antonio, Texas.

Types Commercial Property Damage

Following an event such as a tornado, flood, windstorm and or hail storm, there are a variety of types of damage your commercial property can sustain, including:

Siding and Exterior Wall Damage

A large component of a business’ presentation to customers are siding and exterior walls; however, they can easily endure damage during an extreme weather event, developing stains, warping, cracks and mold as a a result of water damage.

Window Structures and Systems Damage

It’s more than shattered glass a business owner can encounter when their commercial property sustains window damage. The fenestration system can get damaged resulting in jeopardised structural components and broken seals, violating building code tolerances.

Roof Damage

Damage to commercial roofs can include weakened flashing meant to protect the roof from water and debris. If the flashing is compromised, it can lead to an impaired roof, leaks, cracked surfaces, mold growth and staining.

About SERVPRO of Northwest San Antonio

We know the results of property damage can be devastating. SERVPRO of Northwest San Antonio specializes in the cleanup and restoration of commercial and residential property after a severe weather event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

SERVPRO Franchise Professionals arrive quickly and are trained and equipped to help your customers regain control of their lives.

Call (210) 521-3313, SERVPRO of Northwest San Antonio.

Managing Mold in Northwest San Antonio

2/3/2019 (Permalink)

Mold Remediation Managing Mold in Northwest San Antonio If You See Signs of Mold, Call Us Today – (210) 521-3313

When there’s a water intrusion, like a roof leak or leaking water line, mold can quickly become a problem in your home or business. Mold can cause health effects and can also cause significant damage to your property. Fortunately, SERVPRO® of Northwest San Antonio Professionals have the training, protective gear, and specialized equipment necessary to handle your mold problem. Although every mold damage scenario is different requiring a unique solution, the general mold remediation process stays the same. The following steps illustrate a “typical” mold removal process.

Call the Team in Green

The mold cleanup and restoration process begins when you call SERVPRO® of Northwest San Antonio. A representative will ask a series of questions to help determine the necessary equipment, resources, and personnel needed.

Inspection and Damage Assessment

Your property will be carefully inspected for signs of mold using technology designed to detect mold and hidden water sources. Mold feeds on cellulose and water and can be hidden from plain view.

Mold Containment

Various containment procedures will be placed to prevent the spread of mold and isolate the contaminated area with physical barriers and negative air pressure to keep the mold spores from spreading during the cleanup process.

Air Filtration

Specialized filtration equipment captures microscopic mold spores out of the air. SERVPRO® of Northwest San Antonio technicians utilize powerful air scrubbers and HEPA vacuums to prevent the spread of these mold spores while the mold remediation is in progress.

Removing Mold

The mold remediation process depends on the amount of mold growth and the types of surfaces on which the mold appears. Antifungal and antimicrobial treatments will be used to eliminate mold colonies and help prevent new colonies from forming. Removing and disposing of mold-infested porous materials, like drywall and flooring, may be necessary to remediate heavy mold growth.

Contents and Belongings

SERVPRO® of Northwest San Antonio Professionals clean your furniture, decorative items, curtains, and other restorable items affected by mold. They use a variety of cleaning techniques to clean and sanitize your belongings. They are also trained to remove odors and deodorize using fogging equipment.

Restoration

Depending on the level of mold damage, drywall, subfloors, and other building materials may be removed. Restoration may involve minor repairs, such as replacing drywall, painting, and installing new carpet; or it may entail major repairs such as the reconstruction of various areas or rooms in a home. SERVPRO® of Northwest San Antonio Professionals understand mold and mold growth and have the training and equipment to remediate mold in your home.

If You See Signs of Mold,

Call Us Today – (210) 521-3313

Keeping Safe & Warm this Winter Season

1/27/2019 (Permalink)

Fire Damage Keeping Safe & Warm this Winter Season Call the cleanup team that’s faster to any size disaster.

The winter season is here and with it comes shorter days and lower temperatures. No matter where you live, winter brings a change in the weather. Many people use alternative heat sources like fireplaces, portable space heaters, and wood burning stoves to help keep homes cozy. Did you know, heating equipment is a leading cause of home fire deaths? According to the National Fire Protection Association, heating equipment fires cause an estimated $1 billion in direct property damage annually.

Keep the following safety tips in mind to help reduce your risk of a heating-related fire.

  • Keep anything flammable at least three feet away from heating equipment, like the furnace, fireplace, wood stove, or a portable space heater.
  • Have a three foot “kid-free zone” around open fires and space heaters.
  • Make sure the fireplace has a sturdy screen to stop sparks from flying into the room. Ashes should be cool before putting them in a metal container.
  • Keep the container a safe distance away from your home.  Remember to turn portable heaters off when leaving the room or going to bed.  Test smoke alarms monthly.
  • Always use the right kind of fuel, specified by the manufacturer, for fuel burning space heaters.
  • Have heating equipment and chimneys cleaned and inspected every year by a qualified professional.

If your property does suffer fire damage, contact your  SERVPRO of Northwest San Antonio to help make it “Like it never even happened.”

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 
(210) 521-3313

When Water Damage Strikes

1/27/2019 (Permalink)

Water Damage When Water Damage Strikes Need Emergency Service? Call Us 24/7 – (210) 521-3313

The first 24 hours following a water loss are the most important in preventing secondary or permanent damage. Within four hours of loss notification, a SERVPRO® Franchise Professional will be on-site to help ensure a water damage is handled by completing the following steps.

Inspection

SERVPRO of Northwest San Antonio Professionals will inspect affected areas to determine the extent of water damage and will review the inspection with you to answer any questions before beginning any work.

Emergency Services

SERVPRO of Northwest San Antonio Professionals will take steps to help protect your home or business, as well as personal belongings and other contents, from further damage by extracting the excess water and preparing the area for drying. They will explain the needed emergency services to you step-by-step.

Monitoring

To help ensure your home or business and belongings are dried to appropriate industry standards, a SERVPRO of Northwest San Antonio Professional will monitor the drying process. The updates will be consistently communicated to you.

Restoration Services

SERVPRO of Northwest San Antonio Professionals will repair structural materials, reinstall carpets, and clean affected areas of your property and belongings. A final walkthrough of the jobsite will be conducted with you to help ensure the property was returned to preloss condition.

Emergency Water Damage Tips

  • Shut off the water source if possible or contact a qualified party to stop the water source.
  • Turn off circuit breakers for wet areas of the building when access to the power distribution panel is safe from electrical shock.
  • Remove as much excess water as possible by mopping and blotting. n Place aluminium foil or wood blocks between furniture legs and wet carpeting.
  • Move any paintings, art objects, computers, documents, and other sensitive valuables to a dry place.
  • Don’t enter affected areas if electrical outlets, switches, circuit breakers, or electrical equipment are exposed to water. Always avoid electrical shock hazards.
  • Don’t use your household vacuum cleaner to remove water; this could cause electrical shock or damage to the vacuum cleaner.
  • Don’t turn on ceiling fixtures if ceiling is wet or enter rooms where ceilings are sagging from retained water.

SERVPRO of Northwest San Antonio is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

Call Us Today - (210)521-3313

Fire Damage Cleanup and Restoration at your Commercial Property in San Antonio

1/15/2019 (Permalink)

Commercial Fire Damage Cleanup and Restoration at your Commercial Property in San Antonio SERVPRO of Northwest San Antonio specializes in the cleanup and restoration of commercial property after a fire damage event.

When your San Antonio business suffers fire damage, it can be devastating. In addition to the fire and smoke damage, your property may have substantial water damage from firefighting efforts. We know first hand that damage restoration is tough work. People call SERVPRO of Northwest San Antonio frequently to ask for advice on how to clean up after a fire. We’ are here to be the caring expert you will need to guide you through the process for restoring your commercial property.

We’ve been there to help with the restoration of many types of properties:

  • Multi-level Commercial Buildings
  • Multi-tenant Facilities
  • Small Office Buildings
  • Shopping Malls
  • Apartment Complexes
  • Hotels
  • Industrial Facilities

Our Number One Priority is to Return Damaged Property to Pre-Loss Conditions

When disaster strikes, we know your first priority is the safety and well-being of your clients. Whether it's an industrial facility or multi-family properties, our professionals are experienced in maintaining the security and safety of the facility and tenants while isolating the damage. We work efficiently to minimize the interruptions for your tenants' daily lives.

Restoring Commercial Properties Presents Unique Challenges

Our restoration professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. So when an emergency situation arises in your business, give us a call and we’ll be there fast with the help you need.

About SERVPRO of Northwest San Antonio

SERVPRO of Northwest San Antonio specializes in the cleanup and restoration of commercial and residential property after a fire damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Award-winning Customer Service at SERVPRO of Northwest San Antonio

1/14/2019 (Permalink)

Why SERVPRO Award-winning Customer Service at SERVPRO of Northwest San Antonio Golden Hammer Award 2018

We won the Golden Hammer Award for the 5th year in a row!

We are so incredibly honored to receive the Golden Hammer Award for the 5th consecutive year!  We received the esteemed award at the 2018 Contractor Connection Conference & Expo. This year’s program focuses on what it means to be performance driven and our team drove it home!

The SERVPRO of NWSA team won for excellence in customer service. We have always been able to pride ourselves in jobs being completed right the first time and meeting the highest level of quality while maintaining a friendly, can-do attitude

Our highly-trained staff works hard every day of the year

Our office staff show excellence by answering questions, providing support and understanding how important it is to have an accurate repair estimate for our customers. To top it off, the highly-trained and certified damage restoration and production crews showed efficiency, courtesy and respect this year (and every year) leading us to win the Golden Hammer Award once again.

This could not have been achieved without the hard work of a team dedicated to the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. Their commitment to customer service is award-winning every day!

Our highly-trained, professional, courteous crew and staff are here for you 24/7 for any emergency! You can trust your locally owned and operated SERVPRO of Northwest San Antonio  to take care of your home or business quickly and thoroughly "Like it never even happened."

Training Today to Better Serve Northwest San Antonio Tomorrow

11/27/2018 (Permalink)

Why SERVPRO Training Today to Better Serve Northwest San Antonio Tomorrow Who says IICRC WRT Training has to be boring? Minerva is helping Roland and Joe learn how to operate at a higher standard, and keep up with the latest

Meet Minerva, Joe and Roland

Minerva Duran is our multifaceted Office Manager who helps keep SERVPRO of Northwest San Antonio in tip top condition every day. Last week, she helped Joe and Roland with their IICRC and WRT Training in Austin! Joe and Roland serve as Water Damage Crew Chiefs. They lead the team with the experience, expertise, and training to restore water damage in your home or business quickly and properly. They have been learned to use advanced inspection and extraction equipment to find the water and remove it as quickly as possible and this week they got to learn even more!

What is IICRC Training and Certification?

The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses. Basically, our crew members are trained to use industry leading equipment, processes and do it all with the utmost respect for the people and their properties affected by any damage done.

Why SERVPRO?

SERVPRO of Northwest San Antonio understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."

Why Use SERVPRO as your Restoration Company - The 3 Ts

11/4/2018 (Permalink)

Why SERVPRO Why Use SERVPRO as your Restoration Company - The 3 Ts Flooded Kitchen Floor in San Antonio, Texas

When you have flooding from a broken pipe, pipe burst cleanup is the first thought that pops into your head. You are a smart person, a homeowner and a handy one at that! So you can easily fix a pipe and clean some water, right? Unfortunately, you may be wrong. Water damage causes serious issues that may not be visible to the untrained eye. Restoration specialists have the skills necessary for any type of water damage, whether you require a clean water removal or sewer cleanup company. Remember the three Ts when considering if a restoration company is right for you:

1. Training

Our water restoration specialists are trained in the specific needs of both residential and commercial properties. Certification by the Institute of Inspection Cleaning and Restoration Certification (IICRC) ensures that the technicians of SERVPRO are knowledgeable and current in their field of expertise. This includes health and safety concerns, drying methods, pipe burst cleanup procedures and restoration of both structural elements and contents.

2. Tools

Restoration specialists have tools that you do not have at your disposal. Professional grade pumps and vacuums are used to remove excess water. Moisture levels are monitored with hygrometers and other specialized detectors. Industrial strength dryers and dehumidifiers remove any remaining moisture to prevent secondary problems such as mold. Hidden moisture is detected using infrared cameras.

3. Techniques

Restoration companies employ specialists in many areas, including water damage, storm damage and mold remediation. Different techniques are employed depending on your specific situation. For water restoration, a variety of cleaning methods are used including immersion, foam, wet, dry and others specific to the needs of the material. Restoration processes are tailored as well.

Pipe burst cleanup is not the same as wiping up a glass of spilled water. When you have significant water damage in your home in San Antonio, TX, SERVPRO company has the training, tools and techniques to restore your residence to preloss condition.

Have storm or flood damage? SERVPRO of Northwest San Antonio is here to help!

7/9/2018 (Permalink)

Storm Damage Have storm or flood damage? SERVPRO of Northwest San Antonio is here to help! This house was torn apart from flood and storm damage during Hurricane Harvey.

SERVPRO of Northwest San Antonio has perfected storm and flood restoration for over 18 years. Our staff is exceptionally trained and ready to work the moment you call! SERVPRO's high tech equipment allows our crews to restore and clean your property "Like it never even happened." Considering that we are owned locally, our teams are prepared for any storms or possible floods before the event occurs.

This past year we went to Houston to help clean and restore homes of victims from Hurricane Harvey. The amount of flood and storm damage was heartbreaking. Our crews worked very hard for weeks to allow some of the victims of Harvey to sleep in their own homes at night. 

If you ever have storm or flood damage, SERVPRO of Northwest San Antonio is here and ready to help! 

Call Us Today - (210)521-3313