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Training Today to Better Serve Northwest San Antonio Tomorrow

11/27/2018 (Permalink)

Why SERVPRO Training Today to Better Serve Northwest San Antonio Tomorrow Who says IICRC WRT Training has to be boring? Minerva is helping Roland and Joe learn how to operate at a higher standard, and keep up with the latest

Meet Minerva, Joe and Roland

Minerva Duran is our multifaceted Office Manager who helps keep SERVPRO of Northwest San Antonio in tip top condition every day. Last week, she helped Joe and Roland with their IICRC and WRT Training in Austin! Joe and Roland serve as Water Damage Crew Chiefs. They lead the team with the experience, expertise, and training to restore water damage in your home or business quickly and properly. They have been learned to use advanced inspection and extraction equipment to find the water and remove it as quickly as possible and this week they got to learn even more!

What is IICRC Training and Certification?

The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses. Basically, our crew members are trained to use industry leading equipment, processes and do it all with the utmost respect for the people and their properties affected by any damage done.


SERVPRO of Northwest San Antonio understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."

Why Use SERVPRO as your Restoration Company - The 3 Ts

11/4/2018 (Permalink)

Why SERVPRO Why Use SERVPRO as your Restoration Company - The 3 Ts Flooded Kitchen Floor in San Antonio, Texas

When you have flooding from a broken pipe, pipe burst cleanup is the first thought that pops into your head. You are a smart person, a homeowner and a handy one at that! So you can easily fix a pipe and clean some water, right? Unfortunately, you may be wrong. Water damage causes serious issues that may not be visible to the untrained eye. Restoration specialists have the skills necessary for any type of water damage, whether you require a clean water removal or sewer cleanup company. Remember the three Ts when considering if a restoration company is right for you:

1. Training

Our water restoration specialists are trained in the specific needs of both residential and commercial properties. Certification by the Institute of Inspection Cleaning and Restoration Certification (IICRC) ensures that the technicians of SERVPRO are knowledgeable and current in their field of expertise. This includes health and safety concerns, drying methods, pipe burst cleanup procedures and restoration of both structural elements and contents.

2. Tools

Restoration specialists have tools that you do not have at your disposal. Professional grade pumps and vacuums are used to remove excess water. Moisture levels are monitored with hygrometers and other specialized detectors. Industrial strength dryers and dehumidifiers remove any remaining moisture to prevent secondary problems such as mold. Hidden moisture is detected using infrared cameras.

3. Techniques

Restoration companies employ specialists in many areas, including water damage, storm damage and mold remediation. Different techniques are employed depending on your specific situation. For water restoration, a variety of cleaning methods are used including immersion, foam, wet, dry and others specific to the needs of the material. Restoration processes are tailored as well.

Pipe burst cleanup is not the same as wiping up a glass of spilled water. When you have significant water damage in your home in San Antonio, TX, SERVPRO company has the training, tools and techniques to restore your residence to preloss condition.

Have storm or flood damage? SERVPRO of Northwest San Antonio is here to help!

7/9/2018 (Permalink)

Storm Damage Have storm or flood damage? SERVPRO of Northwest San Antonio is here to help! This house was torn apart from flood and storm damage during Hurricane Harvey.

SERVPRO of Northwest San Antonio has perfected storm and flood restoration for over 18 years. Our staff is exceptionally trained and ready to work the moment you call! SERVPRO's high tech equipment allows our crews to restore and clean your property "Like it never even happened." Considering that we are owned locally, our teams are prepared for any storms or possible floods before the event occurs.

This past year we went to Houston to help clean and restore homes of victims from Hurricane Harvey. The amount of flood and storm damage was heartbreaking. Our crews worked very hard for weeks to allow some of the victims of Harvey to sleep in their own homes at night. 

If you ever have storm or flood damage, SERVPRO of Northwest San Antonio is here and ready to help! 

Call Us Today - (210)521-3313

San Antonio, Texas Citizens: How to Correctly Deal With Mold

7/9/2018 (Permalink)

Mold Remediation San Antonio, Texas Citizens: How to Correctly Deal With Mold This wall is covered in mold that spread over time at a commercial site.

How to correctly deal with mold: 

try your best to stay out of the area most affected by the mold.

- turn off HVAC systems and fans to prevent from spreading. 

- Contact SERVPRO of Northwest San Antonio for mold remediation services.

How to incorrectly deal with mold: 

- don't make contact with the mold

- don't try to dry the area yourself

- don't try and spray any chemicals on the mold

- try not to have air blow across any area with suspected mold growth

SERVPRO Of Northwest San Antonio Mold Remediation Services

SERVPRO of Northwest San Antonio excels in mold cleanup and restoration. Our crew members are trained for weeks on how to properly and safely deal with a mold problem. With both our highly trained restoration specialists and SERVPRO's advanced technology, we insure a quick and safe job to be done!

If you suspect any signs of mold, Call us Today- SERVPRO of Northwest San Antonio

San Antonio, Texas 24 Hour Emergency Water Damage Service

7/3/2018 (Permalink)

Water Damage San Antonio, Texas 24 Hour Emergency Water Damage Service SERVPRO of Northwest San Antonio provides 24 hour fire and water damage restoration service in San Antonio, Texas.

SERVPRO of Northwest San Antonio is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help!

Call Today - (210) 521-3313

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Northwest San Antonio has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Northwest San Antonio

SERVPRO of Northwest San Antonio specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Does Your Home in San Antonio, Texas Have A Mold Problem?

7/3/2018 (Permalink)

Mold Remediation Does Your Home in San Antonio, Texas Have A Mold Problem? In San Antonio, Texas mold can spread through a home in as little as 48 hours.

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

If You See Signs of Mold, Call Us Today – (210) 521-3313

Important Information - Water Damage Part 1

4/6/2018 (Permalink)

Water Damage Important Information - Water Damage Part 1 Toilet overflow.

Important Information on Water Damage


SERVPRO is a Franchise System with over 1,400 independently owned and operated locations nationwide. SERVPRO Industries, Inc., the Franchisor, may be reached at the National Call Center at 1-800-SERVPRO but we prefer you call us directly at (210) 521-3313.


In order to start our emergency and restoration service, you must sign the "Service Authorizations Form." This allows us to take action immediately. We do not know your insurance coverage; therefore, it is impossible to know exactly what your insurance will cover. It is important to understand you are financially responsible for our services. Your deductible is payable before we start work. If for any reason insurance coverage cannot be verified at the time of our emergency service, an additional deposit may be required.


The SERVPRO Franchise would be pleased to provide references upon request.


The following steps may be completed in the emergency service, as determined to be applicable by the SERVPRO Franchise:

Identify Source

We will check for the source of moisture in your building. The source must be stopped before any restoration or drying of the building can be successful.

  • STOP the Source.
  • CHECK for Contaminated Water.

Identify Type of Water

We will identify the category and classification of water damage to ensure we restore your property based on industry guidelines. The level of contamination of the water will affect the specific restoration processes we use.

  • GRAY

Important Information - Water Damage Part 2

4/6/2018 (Permalink)

Water Damage Important Information - Water Damage Part 2 Flooring damaged by water.


Survey Extent of Damage and Inspect the Premises

We inspect and test the damaged area to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration. In addition, we will inspect for safety concerns which may be evident. If there are any safety issues or you are aware of any asbestos containing material before our arrival, please bring them to our attention.


Identify Signs of Visible Mold Growth

Visible mold growth and moldy, musty odors may indicate the source of a moisture or water intrusion. If extensive mold is evident, we will need to consult your adjuster or property manager before completing additional work.

  • IDENTIFY Mold Growth Present in the Structure.
  • Identify Odors or Musty Smells.

Furniture Moved and Blocked In Place

We move furniture and property contents and block items to help prevent rust or furniture stains on wet carpet.

  • BLOCK Furniture.

Emergency Water Extraction

We remove as much excess water as possible from affected areas.

  • REMOVE Excess Water.

Carpet Pad

We check whether the carpet pad should be removed to save or protect the subfloor.

  • INSPECT Carpet Pad.
  • REMOVE Carpet Pad, if NEEDED.

Water Damage From Storm - Part 1

4/6/2018 (Permalink)

Storm Damage Water Damage From Storm - Part 1 What to expect from storm.

Storms that cause water damage and what to expect from the SERVPRO Franchise process.


Determining exactly what can be saved until everything is dry is usually impossible. We will set a follow-up date so we can monitor the drying process. In addition, the restoration process will be scheduled when the drying is complete. This can include floor preparation , tack strip replacement, carpet and pad installation, carpet cleaning and restoring, and furniture and contents cleaning. A scope of services will be provided.


During the course of cleaning, it is likely we will remove day-to-day soiling, which existed prior to your loss. We are happy to do so. If, however, the removal of pre-existing soil requires significant extra effort, our crews will be instructed to move on to the next item. Pre-existing damage, including visible mold growth, will also be noted.


In the course of our survey and cleaning, we will sometimes be required to open doors, cupboards, etc. to qualify and/or restore the damage. If any of these areas contain personal items you would prefer to relocate before we start work, please let us know.


Our crews are instructed NEVER to touch guns or ammunition. For this reason, we request you remove any such items from the areas we are cleaning.


Please remove any valuable items from the areas we are cleaning before the job is started. We are not responsible for those items.


Although our supervisors inspect all work, you should accompany the supervisor on the final walk-through and bring any overlooked items or concerns to the supervisor's attention.

Water Damage From Storm - Part 2

4/6/2018 (Permalink)

Storm Damage Water Damage From Storm - Part 2 What to do in a storm.

What to expect from SERVPRO Franchise after a storm.


We are neither insurance adjusters nor agents. We cannot authorize anything to be replaced, repaired or painted. Our job is to preserve and protect, stop further damage from occurring and to restore damaged items to their prior condition when possible.


The exact price of restoring your property following a water damage emergency is virtually impossible to determine on our first visit. However, in order to give you an idea, we will review the SERVPRO Water Damage Emergency Services Report to provide you an initial estimate while on our first visit if requested. The scope of work can change due to unforeseen circumstances. The final bill will be forwarded to you and/or your insurance carrier upon completion.


Maintaining your personal health and safety is of great concern to us. All occupants and pets should stay away from the work areas to protect their health and safety during the work process. Material Safety Data Sheets for our products are available upon request.


The actual time required to complete the restoration process is difficult to estimate. However, the more quickly technicians begin work to limit the damage, the faster the job can be completed. When water has time to absorb, the drying and restoration process can take longer.