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Steps to Take after Water Damage Part I

4/14/2019 (Permalink)

Water Damage Steps to Take after Water Damage Part I Call Us Today - (210) 521-3313

One of the most damaging and devastating things you can experience as a home or business owner is flooding in your property. There are many causes of household flooding including – burst pipes, malfunctioning sump-pump,  sewer back-up, heavy rains, and appliance malfunctions. This can be a time of great confusion as to what to do concerning safety, cleanup and even how to pay for all the repair and restoration.

No matter what the cause, you should feel in control and know what to do if your property floods.  Here are a few steps to take immediately after flooding causes water damage in your home:

Safety First

The first step in any major home disaster is to remain safe. You may be forced to leave your home if the flooding is bad enough. Make sure it is also safe when you return to your home to begin dealing with the aftermath.

    • Turn off the power – water and electricity do not mix. But, if turning off the power requires you to enter or stand in wet areas it is best to call an electrician.
    • Wear protective clothing–such as rubber boots and gloves–when you re-enter your home.
    • Thoroughly wash any glasses, dinnerware, and silverware that might have been affected by the flood before you use it again.
    • Protect your valuables. Place tin foil under the feet of your wooden furniture to prevent staining of the carpet. Likewise, remove any area rugs that may be on wet flooring.

Dry Out Your Home

Even if you are successful in removing the standing water from your home, everything could remain damp, especially in the humidity of San Antonio. If you have power, use your central air conditioning to assist in removing humidity by keeping your ac system fan in the “on” position. Portable fans and dehumidifiers may help dry the wet areas of your home. To be certain that you avoid molds, mildew, and other lingering issues, call SERVPRO of Northwest San Antonio. We have the training and equipment to ensure your home is safe and dry.

SERVPRO of Northwest San Antonio is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

Call Us Today - (210) 521-3313

Steps to Take after Water Damage Part II

4/14/2019 (Permalink)

Water Damage Steps to Take after Water Damage Part II Call Us Today - (210) 521-3313

Call your Insurance Company

    • Your insurance will vary depending on what policies you have. The insurance company will send an adjuster to assess the damage and determine if it is a covered loss. Make sure to document the values of your belongings and take photos before, during, and after cleanup. This will help the adjuster when they are able to come to assess the damage. They might even suggest a restoration company like SERVPRO of Northwest San Antonio that can help you with the cleanup and restoration process.

Cleanup

    • Determine what is salvageable and throw away anything that is too damaged or no longer safe to use. Be aware that you may need to remove flooring, drywall, and insulation to prevent mold and mildew from spreading in your home or business. Furniture may also need to be dried out, cleaned or thrown away depending on the level of water damage. SERVPRO of Northwest San Antonio has helped many clients and we are highly-trained and certified in water and mold remediation.
    • Mold can begin developing after the first 24 hours of a flood, and once it has started growing it can be difficult to remove. The quicker you remove items from water and begin drying them, the less likely they are to be lost to mold, but it’s always best to err on the side of caution and have a professional assess the situation. In the event of mold, SERVPRO of Northwest San Antonio can assist you in the removal and restoration of your home to a safe and healthy condition.

Repairs

    • The aftermath of water damage in your home from flooding can typically take the longest amount of time. Flooring often needs to be replaced, walls need to be restored, broken possessions are often in need of repair, etc.

If you are unsure about what your first steps for home repairs should be when your house floods, then SERVPRO of Northwest San Antonio specializes in water damage restoration and flood or natural disaster repairs.

SERVPRO of Northwest San Antonio is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

Call Us Today - (210) 521-3313

Leave the Hassle of Board-Ups to the Professionals

4/14/2019 (Permalink)

Storm Damage Leave the Hassle of Board-Ups to the Professionals Call Us Today - (210) 521-3313.

Whether after a fire, storm, or other structural disasters, boarding up damaged property is a burden that no one should ever have to go through—especially if it is your property that has been damaged.

Boarding up damaged property incorrectly could cause secondary damages such as moisture or animal intrusion, making the situation even worse. The process of boarding up after unexpected damage can also be as dangerous as the damage itself.

SERVPRO of Northwest San Antonio can board up the damaged property and mitigate and remediate the original damage, providing you with peace of mind while helping make it “Like it never even happened.”

Call Us Today - (210) 521-3313.

SERVPRO of Northwest San Antonio has perfected storm and flood restoration for over 18 years. Our staff is exceptionally trained and ready to work the moment you call! SERVPRO's high tech equipment allows our crews to restore and clean your property "Like it never even happened." Considering that we are owned locally, our teams are prepared for any storms or possible floods before the event occurs.

Portable Fire Extinguishers

4/14/2019 (Permalink)

Fire Damage Portable Fire Extinguishers Have Questions about Fire, Smoke, or Soot Damage? Call Us Today – (210) 521-3313

Portable fire extinguishers can be life and property saving tools when used correctly. Read the instructions on the fire extinguisher and become familiar with them before a fire breaks out. In order to operate an extinguisher, the National Fire Protection Association (NFPA) suggests remembering the word PASS:

Pull the pin. Hold the nozzle pointing away from you and release the locking mechanism.

Aim low. Point the extinguisher at the base of the fire.

Squeeze the lever slowly and evenly.

Sweep the nozzle from side-to-side. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 
(210) 521-3313

PREPARING FOR A FLOOD

4/14/2019 (Permalink)

Storm Damage PREPARING FOR A FLOOD Have Storm or Flood Damage? Call Us Today - (210) 521-3313.

Flooding can happen fast in many environments. The American Red Cross recommends having the following list of items packed and ready to go in the event of an evacuation due to flooding.

• Water—3+ day supply; one gallon per person per day

• Food—3+ day supply of nonperishable, easy-to-prepare food

• Flashlight

• Battery-powered or hand-crank radio (NOAA Weather Radio, if possible)

• Extra batteries

• First Aid kit

• Medications (7-day supply) and medical items (hearing aids with extra batteries, glasses, contact lenses, syringes, cane)

• Multi-purpose tool

• Sanitation/personal hygiene items

• Copies of personal documents (medication list and pertinent medical information, deed/lease to home, birth certificates, insurance policies)

• Cell phone with chargers

• Family and emergency contact information

• Extra cash

• Emergency blanket

• Map(s) of the area

• Baby supplies (bottles, formula, baby food, diapers)

• Pet supplies (collar, leash, ID, food, carrier, bowl) • Tools/supplies for securing your home

• Extra set of car keys and house keys

• Extra clothing, hat, and sturdy shoes

• Rain gear

• Insect repellent and sunscreen

• Camera for photos of damage

SERVPRO of Northwest San Antonio specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit San Antonio, Texas, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Have Storm or Flood Damage? Call Us Today - (210) 521-3313.

BIOHAZARD, CRIME SCENE, AND VANDALISM CLEANUP

4/14/2019 (Permalink)

Commercial BIOHAZARD, CRIME SCENE, AND VANDALISM CLEANUP Call (210) 521-3313, SERVPRO of Northwest San Antonio.

Recognized as a leading fire and water cleanup and restoration provider by hundreds of insurance companies, SERVPRO of Northwest San Antonio also offers fast, reliable biohazard and crime scene cleanup* and restoration services to residential and commercial property owners.

Exposure to biological and chemical contaminants can pose serious health consequences for building occupants, employees, customers, and owners. A failure to properly handle and safely remove such hazardous substances can contribute to unhealthy and even dangerous environments. SERVPRO of Northwest San Antonio professionals are trained to safely and effectively remove biohazardous substances and prepare waste for proper disposal according to OSHA, EPA, and state and local health regulations. Equipped with the necessary safety equipment and cleaning products, SERVPRO of Northwest San Antonio helps turn unsafe environments into clean, safe homes and offices. SERVPRO of Northwest San Antonio Professionals can help with the following issues:

Bloodborne Pathogens

Methamphetamine Labs

Crime Scene Residues

Arson

Vandalism

Sewage Backups

Black Water Intrusions

Mold Mitigation and Remediation

State and local regulations vary. 

About SERVPRO of Northwest San Antonio

We know the results of property damage can be devastating. SERVPRO of Northwest San Antonio specializes in the cleanup and restoration of commercial and residential property after a fire event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

SERVPRO Franchise Professionals arrive quickly and are trained and equipped to help your customers regain control of their lives.

Call (210) 521-3313, SERVPRO of Northwest San Antonio.

Home Fire Safety

4/14/2019 (Permalink)

Fire Damage Home Fire Safety Have Questions about Fire, Smoke, or Soot Damage? Call Us Today – (210) 521-3313

Every 15 seconds a fire department responds to a fire somewhere in the United States. Most fires don’t happen in homes. But most fire deaths and injuries do. The major causes of fatal home fires are misplaced smoking materials, heating equipment, arson and children playing with matches or lighters.

The United States and Canada have the highest fire death rates of any industrialized countries. Why? Our buildings are built to high standards and our fire departments are among the best in the world. The problem is people and their lack of awareness about the importance of making fire safety a part of their everyday lives. How long do you have to escape from a fire in your home? When people were asked this question in a recent survey, they answered in ways that were surprising.

Fifty-eight percent said two minutes or more. Twenty-four percent estimated they had more than 10 minutes to escape a home fire. The truth is, you may have much less time to escape than you think. A typical living room fire can threaten the entire house in just moments—producing life-threatening conditions in nearby bedrooms less than two minutes after the smoke alarm sounds. Your family needs to know how to get out at the first sign of a home fire. Don’t wait, plan your escape today Every family should have a fire escape plan. Include everyone in the planning process.

Draw your plan, marking two ways out of every room. Include windows. Pick a meeting place outside, well away from the building. Tell everyone to meet there after they’ve escaped. That way you can count heads and tell the fire department if anyone’s trapped inside. Don’t forget to call the fire department from a safe location. Practice your plan Plans are great, but the only way to know if they work is to practice them. Hold a home fire drill. Getting out of your own home sounds easy, but your home can look very different if it’s full of smoke.

Children, in particular, need to practice. Children practice drills at school every month, but rarely at home. But fires are far more likely to happen at home. Have someone press the button on the smoke alarm as the signal for the drill to start. Get out quickly, but carefully. Everyone should go to the meeting place.

Source: (San Antonio Fire Department)

Our Fire Damage Restoration Services

Every fire damage situation is a little different and requires a unique solution, but the general process stays the same. When various materials burn, the soot they create differs greatly and requires a specific cleaning procedure. The steps listed below illustrate our process for the “typical” fire damage restoration. Learn more about our fire damage restoration process.

  1. Emergency Contact
  2. Inspection and Fire Damage Assessment
  3. Immediate Board-Up and Roof Tarp Service (if needed)
  4. Water Removal and Drying (if water damage is present)
  5. Removal of Smoke and Soot from All Surfaces
  6. Cleaning and Repair
  7. Restoration

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – (210) 521-3313

Commercial Cleaning Services

4/14/2019 (Permalink)

Commercial Commercial Cleaning Services Have Questions? Call Today – (210) 521-3313

SERVPRO of Northwest San Antonio is committed to the health and well-being of all of our customers. We know how important it is to make great impressions with your own clients, tenants, and customers as they visit your commercial property. Our San Antonio cleaning service understands that life can get hectic. You don't have to worry about the wear and tear your facility may undergo. Our highly-trained staff is up to date with industry-leading techniques and health standards and always committed to meeting our customers’ expectations. 

You don’t have time to worry about the common wear and tear that gradually soils your office. When grime, odor, and moisture challenges go beyond the scope of your regular janitorial staff, you should call SERVPRO of Northwest San Antonio for prompt service. Whether it’s removing an odor problem or deep cleaning flooring or carpets, you can rely on us to make your workspace look it's very best.

Have Questions? Call Today – (210) 521-3313

Specialty Cleaning Services

SERVPRO of Northwest San Antonio offer cleaning services ranging from cleaning restaurant hoods to removing biohazard contaminants. We have specialized training and products to get your property back to business. Our cleaning services include the following:

When fire and water take control of your life, SERVPRO of Northwest San Antonio helps you take it back.

3/31/2019 (Permalink)

Water Damage When fire and water take control of your life, SERVPRO of Northwest San Antonio helps you take it back. Why take the risk? Call SERVPRO of Northwest San Antonio. Working to make it “Like it never even happened.”

According to the National Weather Service (NOAA), “Approximately seventy-five percent of all Presidential disaster declarations are associated with flooding.” NOAA lists the most common flood hazards in the United States as:

• Flash Flooding

• River Flooding

• Storm Surge and Coastal Inundation from Tropical and Non-Tropical Systems

• Burn Scars/Debris Flows (Caused by Wildfires)

• Ice/Debris Jams

• Snowmelt

• Dry Wash (Caused by heavy rainfall in dry areas)

• Dam Breaks/Levee Failure

Just because you haven’t experienced a flood doesn’t mean you won’t in the future. In fact, 20% of all claims paid by the National Flood Insurance Program (NFIP) were for policies in low-risk communities. On average, floods cost $3.5 billion in annual losses in the United States. When catastrophic water damage happens to you, SERVPRO of Northwest San Antonio can help. We can help you prepare ahead of time with an Emergency Ready Profile® (ERP), or respond to any size disaster to begin cleanup and restoration to get you back in your home as soon as possible. SERVPRO of Northwest San Antonio is ready to help make it “Like it never even happened.” 

Why take the risk? Call SERVPRO of Northwest San Antonio. Working to make it “Like it never even happened.”

When fire or water damage put the things that matter most on the line, you need the very best help on the line, as well. That’s why knowing the easiest ways to contact SERVPRO of Northwest San Antonio is so important. Just go to www.SERVPROnorthwestsanantonio.com on your mobile phone or call 210-521-3313 to get the team that’s faster to any size disaster. We’re a leader in giving control back to homeowners, property managers, and even entire communities after the ravaging effects of water or fire. So whether you’re responsible for 1,000 square feet or 100,000 – be ready for the worst, with the very best.

Have Water or Flood Damage?
Call Us Today – (210) 521-3313

Do You Have Dirty Ducts?

3/31/2019 (Permalink)

Why SERVPRO Do You Have Dirty Ducts? For Information on duct cleaning, or to schedule an appointment, contact us today, (210) 521-3313.

Improve your indoor air quality with duct cleaning

Did you know your ventilation system is often the biggest culprit in poor indoor air quality? In most cases, the HVAC system has been operating for some time without much attention.

Dirty ducts can circulate odors, contaminants such as mold and irritating dust throughout your building or home. A routine part of SERVPRO of Northwest San Antonio's cleaning service is inspecting the heating, ventilation and air conditioning unit (HVAC).

Keeping the HVAC and ductwork clean can potentially extend the life-span of the equipment by allowing it to operate at peak condition, which may help save you money. Duct cleaning may not always be necessary. In some circumstances, such as after a fire, smoke or suspected mold growth, duct cleaning becomes an essential part of the cleanup process. In these cases, SERVPRO of Northwest San Antonio can often restore the HVAC system and ductwork to pre-damage condition.

If you have a fuel-burning furnace, stove or fireplace, the U.S. Environmental Protection Agency (EPA) recommends they be inspected for proper functioning and be serviced before each heating season to protect against carbon monoxide poisoning. The SERVPRO of Northwest San Antonio Duct Cleaning System is proven and cost-efficient. Unlike the majority of duct cleaning services, SERVPRO of Northwest San Antonio uses a portable ventilation and air duct cleaning system to examine ductwork and make a clean sweep, removing years of dust and grime.

  • The process begins by using patented equipment, including a roto-scraper, which automatically adapts to the duct’s shape and diameter while traveling through the duct, removing debris and filth before vacuuming begins.
  • Next, powerful push-pull air delivery and collection system transfer the debris from the ducting to a 16-gallon container.
  • Air is filtered through a HEPA filtration system, removing 99.97 percent of the particles in the airstream. HEPA filters capture debris and keep the indoor environment clean.
  • As an optional process, a sealant or coating product may be sprayed to address odor or microbial concerns.
  • Filters will either be cleaned or replaced to remove odor and dirt.

For more information on duct cleaning, or to schedule an appointment, contact us today, (210) 521-3313.