Recent Water Damage Posts

24 Hour Emergency Water Damage Service in San Antonio, Texas.

7/2/2019 (Permalink)

Call SERVPRO of Northwest San Antonio at any time if you have a water damage!

SERVPRO of Northwest San Antonio is available 24 hours a day for any type of water damage. It is essential to act quickly with a water damage; immediate action is crucial. The damage gets worse every hour the water stays there, so be quick to call SERVPRO of Northwest San Antonio.

We Answer the Phone Ready to Help!

Call Today - (210) 521-3313

We realize that water damages are unfortunate and frustrating events. However, you need a SERVPRO expert to guide you through this crisis. SERVPRO of Northwest San Antonio has specialized and trained employees to make this a smooth and easy process. Water damages are the cornerstone of our business. We have seen everything and know exactly how to do the job successfully.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what and how much equipment and resources to bring, including how many trained SERVPRO Professionals may be needed to complete the job.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Northwest San Antonio

SERVPRO of Northwest San Antonio specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event for over 18 years. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, do not worry, because our staff is equipped with the knowledge and equipment to restore your property.

Steps to Take after Water Damage Part I

4/14/2019 (Permalink)

Call Us Today - (210) 521-3313

One of the most damaging and devastating things you can experience as a home or business owner is flooding in your property. There are many causes of household flooding including – burst pipes, malfunctioning sump-pump,  sewer back-up, heavy rains, and appliance malfunctions. This can be a time of great confusion as to what to do concerning safety, cleanup and even how to pay for all the repair and restoration.

No matter what the cause, you should feel in control and know what to do if your property floods.  Here are a few steps to take immediately after flooding causes water damage in your home:

Safety First

The first step in any major home disaster is to remain safe. You may be forced to leave your home if the flooding is bad enough. Make sure it is also safe when you return to your home to begin dealing with the aftermath.

    • Turn off the power – water and electricity do not mix. But, if turning off the power requires you to enter or stand in wet areas it is best to call an electrician.
    • Wear protective clothing–such as rubber boots and gloves–when you re-enter your home.
    • Thoroughly wash any glasses, dinnerware, and silverware that might have been affected by the flood before you use it again.
    • Protect your valuables. Place tin foil under the feet of your wooden furniture to prevent staining of the carpet. Likewise, remove any area rugs that may be on wet flooring.

Dry Out Your Home

Even if you are successful in removing the standing water from your home, everything could remain damp, especially in the humidity of San Antonio. If you have power, use your central air conditioning to assist in removing humidity by keeping your ac system fan in the “on” position. Portable fans and dehumidifiers may help dry the wet areas of your home. To be certain that you avoid molds, mildew, and other lingering issues, call SERVPRO of Northwest San Antonio. We have the training and equipment to ensure your home is safe and dry.

SERVPRO of Northwest San Antonio is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

Call Us Today - (210) 521-3313

Steps to Take after Water Damage Part II

4/14/2019 (Permalink)

Call Us Today - (210) 521-3313

Call your Insurance Company

    • Your insurance will vary depending on what policies you have. The insurance company will send an adjuster to assess the damage and determine if it is a covered loss. Make sure to document the values of your belongings and take photos before, during, and after cleanup. This will help the adjuster when they are able to come to assess the damage. They might even suggest a restoration company like SERVPRO of Northwest San Antonio that can help you with the cleanup and restoration process.

Cleanup

    • Determine what is salvageable and throw away anything that is too damaged or no longer safe to use. Be aware that you may need to remove flooring, drywall, and insulation to prevent mold and mildew from spreading in your home or business. Furniture may also need to be dried out, cleaned or thrown away depending on the level of water damage. SERVPRO of Northwest San Antonio has helped many clients and we are highly-trained and certified in water and mold remediation.
    • Mold can begin developing after the first 24 hours of a flood, and once it has started growing it can be difficult to remove. The quicker you remove items from water and begin drying them, the less likely they are to be lost to mold, but it’s always best to err on the side of caution and have a professional assess the situation. In the event of mold, SERVPRO of Northwest San Antonio can assist you in the removal and restoration of your home to a safe and healthy condition.

Repairs

    • The aftermath of water damage in your home from flooding can typically take the longest amount of time. Flooring often needs to be replaced, walls need to be restored, broken possessions are often in need of repair, etc.

If you are unsure about what your first steps for home repairs should be when your house floods, then SERVPRO of Northwest San Antonio specializes in water damage restoration and flood or natural disaster repairs.

SERVPRO of Northwest San Antonio is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

Call Us Today - (210) 521-3313

When fire and water take control of your life, SERVPRO of Northwest San Antonio helps you take it back.

3/31/2019 (Permalink)

Why take the risk? Call SERVPRO of Northwest San Antonio. Working to make it “Like it never even happened.”

According to the National Weather Service (NOAA), “Approximately seventy-five percent of all Presidential disaster declarations are associated with flooding.” NOAA lists the most common flood hazards in the United States as:

• Flash Flooding

• River Flooding

• Storm Surge and Coastal Inundation from Tropical and Non-Tropical Systems

• Burn Scars/Debris Flows (Caused by Wildfires)

• Ice/Debris Jams

• Snowmelt

• Dry Wash (Caused by heavy rainfall in dry areas)

• Dam Breaks/Levee Failure

Just because you haven’t experienced a flood doesn’t mean you won’t in the future. In fact, 20% of all claims paid by the National Flood Insurance Program (NFIP) were for policies in low-risk communities. On average, floods cost $3.5 billion in annual losses in the United States. When catastrophic water damage happens to you, SERVPRO of Northwest San Antonio can help. We can help you prepare ahead of time with an Emergency Ready Profile® (ERP), or respond to any size disaster to begin cleanup and restoration to get you back in your home as soon as possible. SERVPRO of Northwest San Antonio is ready to help make it “Like it never even happened.” 

Why take the risk? Call SERVPRO of Northwest San Antonio. Working to make it “Like it never even happened.”

When fire or water damage put the things that matter most on the line, you need the very best help on the line, as well. That’s why knowing the easiest ways to contact SERVPRO of Northwest San Antonio is so important. Just go to www.SERVPROnorthwestsanantonio.com on your mobile phone or call 210-521-3313 to get the team that’s faster to any size disaster. We’re a leader in giving control back to homeowners, property managers, and even entire communities after the ravaging effects of water or fire. So whether you’re responsible for 1,000 square feet or 100,000 – be ready for the worst, with the very best.

Have Water or Flood Damage?
Call Us Today – (210) 521-3313

Water Damage Clean Up and Restoration in San Antonio, Texas

3/31/2019 (Permalink)

Need Emergency Service? Call Us 24/7 – (210) 521-3313

SERVPRO of Northwest San Antonio has been in business since 2000. When it comes to water damages, we’ve seen it all.

One of the most common water damage calls we get is the “my toddler just put their diaper in the toilet and flushed it!” Of course, it always seems to be an upstairs bathroom and the toddler flushes the toilet repeatedly!

The damage we see is affected carpet and pad, baseboards and wet sheetrock walls. Then, the water travels downstairs where it affects ceilings, light fixtures, and fans, furniture both hard surface and upholstered items. The damage from such a young and sweet little person can be quite catastrophic, resulting in several thousand dollars of damage and repairs.

SERVPRO of Northwest San Antonio is ready for anything, with our state of the art equipment and moisture monitoring tools. We can make it “Like it never even happened”

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Northwest San Antonio provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of Northwest San Antonio arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 – (210) 521-3313

When Water Damage Strikes

1/27/2019 (Permalink)

Need Emergency Service? Call Us 24/7 – (210) 521-3313

The first 24 hours following a water loss are the most important in preventing secondary or permanent damage. Within four hours of loss notification, a SERVPRO® Franchise Professional will be on-site to help ensure a water damage is handled by completing the following steps.

Inspection

SERVPRO of Northwest San Antonio Professionals will inspect affected areas to determine the extent of water damage and will review the inspection with you to answer any questions before beginning any work.

Emergency Services

SERVPRO of Northwest San Antonio Professionals will take steps to help protect your home or business, as well as personal belongings and other contents, from further damage by extracting the excess water and preparing the area for drying. They will explain the needed emergency services to you step-by-step.

Monitoring

To help ensure your home or business and belongings are dried to appropriate industry standards, a SERVPRO of Northwest San Antonio Professional will monitor the drying process. The updates will be consistently communicated to you.

Restoration Services

SERVPRO of Northwest San Antonio Professionals will repair structural materials, reinstall carpets, and clean affected areas of your property and belongings. A final walkthrough of the jobsite will be conducted with you to help ensure the property was returned to preloss condition.

Emergency Water Damage Tips

  • Shut off the water source if possible or contact a qualified party to stop the water source.
  • Turn off circuit breakers for wet areas of the building when access to the power distribution panel is safe from electrical shock.
  • Remove as much excess water as possible by mopping and blotting. n Place aluminium foil or wood blocks between furniture legs and wet carpeting.
  • Move any paintings, art objects, computers, documents, and other sensitive valuables to a dry place.
  • Don’t enter affected areas if electrical outlets, switches, circuit breakers, or electrical equipment are exposed to water. Always avoid electrical shock hazards.
  • Don’t use your household vacuum cleaner to remove water; this could cause electrical shock or damage to the vacuum cleaner.
  • Don’t turn on ceiling fixtures if ceiling is wet or enter rooms where ceilings are sagging from retained water.

SERVPRO of Northwest San Antonio is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

Call Us Today - (210)521-3313

San Antonio, Texas 24 Hour Emergency Water Damage Service

7/3/2018 (Permalink)

SERVPRO of Northwest San Antonio provides 24 hour fire and water damage restoration service in San Antonio, Texas.

SERVPRO of Northwest San Antonio is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help!

Call Today - (210) 521-3313

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Northwest San Antonio has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Northwest San Antonio

SERVPRO of Northwest San Antonio specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Important Information - Water Damage Part 1

4/6/2018 (Permalink)

Toilet overflow.

Important Information on Water Damage

  • A NATIONWIDE SERVICE PROVIDER

SERVPRO is a Franchise System with over 1,400 independently owned and operated locations nationwide. SERVPRO Industries, Inc., the Franchisor, may be reached at the National Call Center at 1-800-SERVPRO but we prefer you call us directly at (210) 521-3313.

  • WORK AUTHORIZATION

In order to start our emergency and restoration service, you must sign the "Service Authorizations Form." This allows us to take action immediately. We do not know your insurance coverage; therefore, it is impossible to know exactly what your insurance will cover. It is important to understand you are financially responsible for our services. Your deductible is payable before we start work. If for any reason insurance coverage cannot be verified at the time of our emergency service, an additional deposit may be required.

  • REFERENCES

The SERVPRO Franchise would be pleased to provide references upon request.

  • HOW WE PROCEED

The following steps may be completed in the emergency service, as determined to be applicable by the SERVPRO Franchise:

Identify Source

We will check for the source of moisture in your building. The source must be stopped before any restoration or drying of the building can be successful.

  • STOP the Source.
  • CHECK for Contaminated Water.

Identify Type of Water

We will identify the category and classification of water damage to ensure we restore your property based on industry guidelines. The level of contamination of the water will affect the specific restoration processes we use.

  • CLEAN
  • GRAY
  • BLACK

Important Information - Water Damage Part 2

4/6/2018 (Permalink)

Flooring damaged by water.

IMPORTANT INFORMATION - WATER DAMAGE

Survey Extent of Damage and Inspect the Premises

We inspect and test the damaged area to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration. In addition, we will inspect for safety concerns which may be evident. If there are any safety issues or you are aware of any asbestos containing material before our arrival, please bring them to our attention.

  • SURVEY DAMAGE.
  • COMPLETE SAFETY INSPECTION.

Identify Signs of Visible Mold Growth

Visible mold growth and moldy, musty odors may indicate the source of a moisture or water intrusion. If extensive mold is evident, we will need to consult your adjuster or property manager before completing additional work.

  • IDENTIFY Mold Growth Present in the Structure.
  • Identify Odors or Musty Smells.

Furniture Moved and Blocked In Place

We move furniture and property contents and block items to help prevent rust or furniture stains on wet carpet.

  • BLOCK Furniture.

Emergency Water Extraction

We remove as much excess water as possible from affected areas.

  • REMOVE Excess Water.

Carpet Pad

We check whether the carpet pad should be removed to save or protect the subfloor.

  • INSPECT Carpet Pad.
  • REMOVE Carpet Pad, if NEEDED.

Water Damage From Clean Water

3/27/2018 (Permalink)

Water damaged wall.

What to do when you have a water damage from clean water?

Do:

  • Shut off the source of water if possible or contact a qualified party to stop the water source.
  • Turn off circuit breakers for wet areas of the building, when the access to the power distribution panel is safe from electrical shock.
  • Remove as much excess water as possibly by mopping and blotting.
  • Wipe excess water from wood furniture after removing lamps and tabletop items.
  • Remove and prop up wet  upholstery cushions for even drying.
  • Place aluminum foil or wood block between furniture legs and wet carpeting.
  • Remove to a safe dry place any paintings, art objects, computers, documents and other materials that are valuable or sensitive to moisture.
  • Use wooden clothespins to keep furniture skirting off damp floors.
  • Hang draperies with coated hangers to avoid contact with wet carpeting or floors.
  • Hang furs and leather goods to dry separately at room temperature.

Don't:

  • Enter rooms with standing water where electrical shock hazards may exist.
  • Enter affected areas if electrical outlets, switches, circuit breakers or electrical equipment are exposed to water. Always avoid electrical shock hazards.
  • Leave books, newspapers, magazines or other colored items on wet carpets or floors to cause staining.
  • Leave Oriental rugs or other colored rugs on wet wall-to-wall carpets to cause staining.
  • Use your household vacuum cleaner to remove water, possible causing electrical shock or damage to the vacuum cleaner.
  • Use TV's or other appliances while standing on wet carpets or floors, especially not on wet concrete floors.
  • Turn on ceiling fixtures if ceiling is wet or enter rooms where ceilings are sagging from retained water.

Emergency Water Damage Process

3/27/2018 (Permalink)

What to expect when water strikes.

Emergency Water Damage Process Overview*

One Hour

Within one hour notice of loss, a SERVPRO Franchise Professional will contact you to arrange for service. You'll know help is on the way!

Four Hours

Within four hours of loss notification, a SERVPRO Franchise Professional will be on-site to start mitigation services. The key to reducing damage and saving money is responding quickly to your damage.

Detailed Explanation

A trained, uniformed and equipped SERVPRO Franchise Professional will walk you through the job process step-by-step, explaining what to expect and the anticipated outcome.

Pretesting

A SERVPRO Franchise Professional will begin pretesting for restorability, working from the source of the damage outward.

Eight Hours

Within eight business hours of on-site arrival, a verbal briefing of the scope will be communicated to the appropriate person, normally your adjuster or property manager.

Cleaning & Restoration

SERVPRO Franchise Professionals will work neatly and efficiently to help you regain control of your property when damaging event has taken over. They will use state-of-the-art restoration techniques to ensure your property is taken care of right the first time.

Final Walk-Through

After the work has been completed, a final walk-through will be conducted with you to help ensure your satisfaction.

*Exceptions may apply under certain conditions, such as a local catastrophic event or storm situation.

Faster to your Bexar County Water Damage Event

1/3/2018 (Permalink)

SERVPRO of Northwest San Antonio provides 24 hour fire and water damage restoration service in Bexar County.

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Northwest San Antonio provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of Northwest San Antonio arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 – (210) 521-3313

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of Northwest San Antonio

SERVPRO of Northwest San Antonio specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.