Recent Water Damage Posts

How to Care for Damage Belongings After a Flood

6/9/2022 (Permalink)

Wet documents If you have wet documents caused by a broken pipe or flooding let a professional take care of it.

How to Handle Flood-Damaged Personal Property

You may not sit around thinking much about what would happen in the workplace if there was flooding. However, a flooded company could cause widespread damage and have a disastrous effect on your business. Along with damage to your San Antonio, TX, building, you may have severe damage to contents such as documents, furniture, and electronics. Fortunately, there are ways to salvage and restore these items. 

1. Cleaning Carpets

A flooded company will likely mean that any carpet you have in the building will have extensive water damage. This can make the environment unhealthy. In some cases, you may not be able to save the carpet. But a professional flood restoration company has the equipment and techniques to clean up after many flooding incidents. Technicians will rip out the carpet and then replace the padding underneath. Using industrial-strength machines, technicians will then extract the water. Lastly, the technicians will sanitize the carpet before replacing it. 

2. Dry Cleaning Furniture

Content cleaning will also apply when there is wet furniture. Using a similar process, technicians will thoroughly remove any water from water-damaged furniture. Sanitizing the surfaces will be critical too. The process will also include completely drying the furniture. This will discourage mold growth.

3. Cleaning Electronics

If you have wet computers, printers, or other electronics, don't touch them or turn them on. Let a professional handle this cleaning task. A technician will assess the extent of the damage. Often, the technician will have to disassemble the computer and clean the motherboard. This task requires a delicate and careful approach. 

4. Cleaning Documents

Whether from a broken pipe or other cause, flooding can inflict a lot of damage on documents. These include files, books, maps, and other important paperwork. Freeze-drying is often the most effective technique for salvaging and restoring wet documents. 

If you have a flooded company, you may experience a lot of water damage. Thankfully, professionals can clean many of the ruined items. 

3 Bad Things That Happen When There’s Moisture in Your Crawl Space

4/8/2022 (Permalink)

Workman with protective suit crawing under house from crawlspace underneath a wooden deck - only his legs and feet showing A wet crawl space is a perfect location for mold to grow and start consuming organic materials.

3 Things That Go Wrong When You Have Moisture In Your Crawl Space

When there is a flood in your crawl space, the problem and the damage are clear. However, less obvious moisture can also lead to a wet crawl space and cause problems that you might not expect.

1. Higher Energy Bills

Houses with damp crawl spaces cost more to heat and cool. This is because damp air requires more energy to change the temperature, leading to higher energy bills. In other words, moisture in your crawl space can be an expensive inconvenience.

2. Mold

Mold loves to grow where it can find moisture. As it grows, it eats organic materials, such as wood, paper, and cardboard. Unfortunately, a wet crawl space is a perfect location for mold to grow and start consuming organic materials. Dead insects that crawled in through your vent are also a great source of food for mold. These carcasses encourage mold growth if there is just a little bit of moisture in your basement.

Moisture can seep in through vents or cracks in your foundation. Even the smallest amount can encourage mold to grow and spores to start drifting through the rest of your home. This is a problem that you need to have remedied by a water restoration company quickly. Otherwise, you could be faced with a structurally unsound home that is dangerous to live in.

3. Pests

Dust mites and other pests love a wet environment that your flooding crawl space can provide. Dust mites are microscopic bugs that infest your bedding, carpets, and furniture if left untreated. Additionally, you could end up with termites, spiders, mice, rats, and snakes, all of which love damp areas. Once they enter your crawl space, any of these animals can get into your home.

If you notice that you have a wet crawl space in your home in San Antonio, TX, you should be on the lookout for the associated problems. While some are inconvenient, others can be dangerous or disgusting.

How You Can Prepare for a Home Adjuster's Visit

4/1/2022 (Permalink)

Technician is inspecting something Contact a water damage remediation service in San Antonio, TX, to begin drying everything out and keep further damage at bay.

How To Prepare For A Visit From A Home Adjuster

If you've just sustained water damage to your property, make sure to call your insurance company right away so you can begin the claims process as soon as possible. Soon after the initial call, they'll send out a home adjuster to assess the damage and file a report. Though he or she will be the one to make the official report, there are things you can do that will help move the process along faster. Here's how you can prepare ahead of time to make that happen.

Document the Damage

You know your home better than anyone, so you are not likely to miss anything that's been damaged, no matter how small. Take a detailed inventory of what's been damaged and lost — in writing, in photos and on video, if possible. You can ask the adjuster to include them in the report alongside his or her findings.

Clear a Path

Clear the way for the home adjuster to move freely around your property, so nothing will be missed. If you have to move the debris to do that, make sure you don't remove it entirely. The insurance claim needs as much evidence as possible included so that you receive the proper coverage and reimbursement.

Prevent Further Damage

Contact a water damage remediation service in San Antonio, TX, to begin drying everything out and keep further damage at bay. The team will also help you itemize and categorize the damages and losses you incurred.

Know Your Policy

Before the adjuster arrives, review your policy with your agent. You should know what is and isn't covered, the limits of your policy and when to expect reimbursement so you can start making arrangements for repairs and replacements.
When the worst happens and your home sustains serious water damage, it's nice to know you have qualified professionals in your corner. Your insurance company and the home adjuster will work with you to make sure you get the help you need and get back on your feet as soon as possible.

How To Clean Up a Water Heater Leak

1/24/2022 (Permalink)

Close up of a water heater A leaking water heater can cause damage to your home.

How To Cleanup After Water Damage

A leaking water heater can cause significant problems at a residence in San Antonio, TX. Here are the measures necessary to mitigate water damage.

Identify the Source

There are several reasons a water heater may leak. A quick inspection of the exterior may indicate one of the following issues:

  • Corroded water tank
  • Faulty drain valve
  • Faulty temperature and pressure relief valve
  • Leaky inlet and outlet connections

Even if you cannot identify the cause of a broken water heater, try to determine the source of the leak. Condensation may resemble a leak.

Turn Off the Power

Shut off a leaking water heater at the circuit breaker box or by turning off the gas dial or switch. Turn off the cold water shut-off valve located above or near the heater or the main water valve to your home. These measures can slow down a leak.

Drain the Tank

After the power and water are off, you can drain the tank to attempt a repair. There are several steps to remove water from a heater:

  • Run hot water in a sink or tub
  • Wait for remaining water in tank to cool
  • Open the pressure relief valve
  • Run a hose from the drainage spigot to a bucket
  • Turn on the spigot

These steps can enable you to replace valves safely. If you do not want to drain the tank or attempt repairs yourself, contact a repair specialist or licensed plumber to work on a failed water heater.

Dry the Area

Limit water damage and the risk of mold growth by removing soaked carpets. Dry the floor and any walls exposed to the water. You may want to run a dehumidifier or use a desiccant such as silica gel. Ventilation will promote faster drying.

If a leak is extensive, contact water damage cleanup experts in San Antonio, TX. Specialists can use commercial-grade equipment to extract standing water and recommend the best approach for dealing with materials soaked by a leaking water heater.

The “Hurricane Diaries” – Part VI

8/30/2021 (Permalink)

Flooded streets and cars – along with the water damage aftermath – could be the poster image for ANY hurricane. While our journalists DID drive through flooded streets to document the hurricane damage, it doesn’t mean they SHOULD have!

As Category 4 Hurricane Ida roared ashore in Louisiana this past weekend – on the 16th anniversary of Katrina, no less – we once again visit our team member’s storm memories. A veteran of hurricanes since her preschool days, she has chronicled some of her experiences as both a Gulf Coast resident and later, as a working journalist.

We honestly couldn’t imagine a more timely moment for another installment of her recollections in “The ‘Hurricane Diaries’”…and invite you to revisit some of her earlier chapters (Part I, II, III, and IV) and be sure to check out the first part of this particular experience in Part V before jumping into this latest continuation of her Hurricane Alicia story:

“So, there we were – me (the team hurricane Sherpa), Stephen and Chuck, along with my former editor Betsy Webber and her EXTREMELY flatulent dog – riding out the storm in the Galveston Daily News building on the edge of the island. For those who have had limited (if any) hurricane experience, it seems like these newsworthy storms tend to make landfall at night. Who knows why, but that has been my experience more times than not.

“But, in the meantime my fiancé Stephen had reconnected with several of his wire service comrades and negotiated use of their photo transmitter equipment. Mind you, this was before the internet as we now know it, pre-fax machines, so having access to a “drum” transmitter was like hitting the mother lode for a photojournalist. Reporters could use the newspaper landlines to call in their stories (yep…no cell phones or even pagers!) to their respective publications and agencies. But without the ability to send photographic evidence of the personal and property devastation, visual journalists were literally up a creek without a paddle!

“Now the REAL work could begin, as we took to the streets. Mind you, we were exhausted, soaked to the bone and had to ‘charm’ our way past roadblocks and first responders trying to protect the public. They definitely were not catching us at our best! But for journalists, this was the opportunity to shine…careers could be ‘MADE’ by coverage of a hurricane like Alicia. After all, Dan Rather earned his stripes covering Hurricane Carla decades before along the Texas coast!

“Armed with camera equipment and the ubiquitous reporter’s notebook, we documented storm surge, destroyed landmarks, streets flooded with water and random bits of debris, along with a list of evacuation shelters we braved the weather. And while the going was laboriously slow – first finding passable routes and then literally inching our way along roads that normally would have taken us to our destinations quickly, now consumed too many precious minutes – we were fueled by journalistic zeal. And not a lot of common sense! Let’s face it, heading out in a major Category 5 storm would not be considered a ‘smart move’ by most sane people.

“That’s when the full impact of Alicia REALLY hit home…especially seeing the crumbling walls on venerable Seawall buildings that had weathered many previous hurricanes. Yes, cyclonic activity and 150+ MPH winds most definitely can leave a trail of devastation in their wake, but the power of water should never be underestimated. The effects of the sheer force volumes of water, rushing over buildings and through streets, will leave the uninitiated dumbfounded!

“So, with no regard for the well-being of either ourselves or Stephen’s car, we collected insightful images and personal accounts for hours on the stormy streets. Periodically, we returned to the GDN building so Chuck could call in his stories to the Caller-Times and Stephen could develop his film and make prints in the newspaper darkroom. This was followed by the inordinately tedious task of sending out each picture INDIVIDUALLY across the AP and UPI wires…complete with his photo credit. A real career coup for a photojournalist – and yielded impressive additions to his professional portfolio!

“After about a day-and-a-half we were FINALLY able to reach our water-soaked room on the Seawall. Remarkably, some of our clothing was actually dry enough to wear. So we collected our belongings and returned to the Galveston newspaper to finish up our coverage of the storm…relieved to be wearing DRY underwear again! However, in the post-storm light, we noticed SIGNIFICANT ‘seepage’ of storm water inside Stephen’s car…even though it had been safely parked on the ‘protected’ side of the large GDN building during the worst of the storm.

“And the SMELL, once it actually started to dry out, was something ‘special!’ After we made our way back to Liz in Houston, we assessed the real water damage…and it was noticeably worse than any of us had imagined. Eventually, Stephen’s insurance company officially ‘totaled’ the vehicle, even though it was still drivable. That soaked interior and instrumentation were beyond help, and we never did get rid of that ‘storm water’ smell!”

Today, we know MANY people along the Louisiana, upper Texas and Mississippi coast are currently in the midst of similar experiences. And SERVPRO teams nationwide are already mobilizing to assist with the recovery from Hurricane Ida. If only our “Hurricane Diaries” folks had known that SERVPRO of Northwest San Antonio actually has specialists in vehicle water damage remediation and restoration! It could have saved the car…although it would have made for a less engaging story!

The “Hurricane Diaries” – Part V

8/11/2021 (Permalink)

A hurricane evacuation roadblock usually acts as a deterrent to people in most flood-prone areas! When a hurricane landfall is predicted, MOST folks would let something like roadblocks deter them from heading INTO a storm…but not our journalists!

It was only a matter of time before a new tropical storm hit the 2021 weather radar, and we’ve got Hurricane Fred warming up in the Caribbean bullpen now. This comes as no surprise, with an active season still predicted by the National Hurricane Center branch of the National Oceanic & Atmospheric Administration (NOAA), coupled with Hurricane Elsa already earning the distinction of being the earliest fifth-named storm on record.

 So, we’re presenting another installment of “The ‘Hurricane Diaries’” from our team member, who has seen more than her fair share of major storms, and shared her past first-hand experiences in “Diary” entries Part I, II, III, and IV. We encourage you to check out these accounts, as we dive into the fifth chapter:

“As I’ve mentioned before, in the early days of my career I was a working journalist and that meant following the story…regardless of the circumstances. And to be honest, usually this took us into the worst possible situations and put us in the position of encountering people on their worst days. Not only did we take these rubble-strewn – and often dangerous – paths, but we did so willingly! Eventually, some of us (like me) chose a less perilous and “grimy” career trajectory.

“However, I heartily admire those journalistic colleagues who devoted their entire professional life to continuing to ‘follow the story.’ In fact, one of the featured characters in this particular Diary entry recently finished up his career – having worked for newspapers for over 40 years. Kudos, Chuck Yarborough! But, I digress…

“It was August of 1983 and my friends (who worked at the Corpus Christi Caller-Times newspaper), along with my fiancé (an award-winning photojournalist also on the C-T staff), had all gathered in Houston to attend an extraordinarily rare reunion concert of Simon & Garfunkel at a local venue…the now-defunct Astrodome. At the time, these were the most we had EVER paid for tickets, and we were understandably excited. So there was no way we would let the “possibility” of a hurricane dampen our enthusiasm!

“My friends had even used precious vacation time for this event, and arranged a babysitter for their toddler daughter. Even reports of Hurricane Alicia heading our direction failed to deter us and we continued to make plans – even though landfall was imminently predicted for that night. Unlike those of us who grew up on the Gulf Coast and were accustomed to hurricanes, the venue and artist management teams made the decision to cancel the concert during their afternoon sound check.

“So here we were, literally all dressed up with nowhere to go. While Liz decided to go hang out with her mother (who was gladly serving as a sitter for little Brandi), the rest of us made the choice to go cover the storm. So Chuck (Liz’ husband), Stephen (my fiancé) and I packed up Stephen’s new-ish Pontiac Phoenix and headed for the ‘action’ in Galveston. Let the adventure commence!

“Now, although Stephen had covered other hurricanes and Chuck had lived in the greater Houston metro area for a number of years, I represented the sole ‘local’ member of our group…and seasoned veteran, having experienced NUMEROUS hurricanes since a toddler. My job on this particular expedition was to serve as a ‘Sherpa’ of sorts, since I knew every ‘alternate’ route covering the area from Conroe to Freeport, and also had numerous resource connections. So off we went, heading straight into Alicia’s path.

“Having gotten authorization from the Caller-Times management to cover the hurricane – since they were in town anyway (and newspapers of the era were notoriously ‘thrifty’) – Stephen and Chuck now had ‘official’ sanction to risk life and limb to, yes, ‘follow the story.’ Taking back roads to reach I-45, otherwise known as the Gulf Freeway, we emerged just north of the main causeway leading into Galveston.

“Now, a piece of hindsight advice might be to question the wisdom of being one of the ONLY cars – aside from official police and militia vehicles – heading the opposite direction of thousands of other cars and trucks! In fact, we encountered several checkpoints and had to not only display our press credentials but do some fancy talking to be allowed to proceed TOWARD the danger. Even then, it did give you a bit of a gnawing feeling to see everyone else headed in the opposite direction. But WE were intrepid journalists!

“Flooded roads? Driving rain? Storm surge? Pffft…nothing to worry about! Yeah, we were young and felt invincible – especially when fueled by journalistic adrenaline. We would learn several lessons the hard way over the next few days!

“Our first stop was at Chuck’s old stomping ground, the Galveston Daily News where I knew the News Editor who I had worked under for several years prior to her move to the GDN. Just a note on ‘Hurricane 101’ – establish a good base of operations in any area where you will be covering a disaster. So while Stephen and I began to make inroads at the newspaper, Chuck went to secure us accommodations. And that’s where things first began to ‘head south’ for our little expedition party!

“Not having actually lived and worked in the area during a major hurricane, Chuck was wholly unaware of exactly HOW powerful such a storm could actually be. So, seeking a prime vantage point, he got us a room right on the Galveston Seawall. We were right up the street from the historic landmark Flagship Hotel…the first hotel in North America located entirely over the water. The perfect spot to document all the mayhem. Yeah, this was the first mistake!

“Rising tides, torrential rains driven by hurricane-force winds, and debris already floating down major thoroughfares could not be stopped by simple brick walls or windows. Not only did our room (and ALL possessions – including changes of clothes) get soaked, but shortly after Alicia made landfall the entire façade of the Flagship began to DISINTEGRATE like a slow-motion disaster movie sequence. Yes…water can do that!

“Additionally, we were unable to even make our way back to the room to retrieve anything for DAYS! So there we were, trying to find someplace to just wait out the storm that night in the cavernous newspaper building while the electricity continued to fluctuate before going out completely. Fortunately, the GDN had back-up power and the business of journalism continued.

“We watched the building’s huge glass windows with trepidation, and found shop rags and anything else available to absorb the water seeping through the walls. And we waited until we could finally spring into action.”

We’ll pick up Debbie’s story in the next installment of The “Hurricane Diaries” next week to see how they weathered the floods, and how SERVPRO could have been of service to these young waterlogged journalists!

Are YOU Prepared To “Go With The Flow?”

7/13/2021 (Permalink)

It doesn’t take a hurricane to cause devastating flooding, and recent storms left damaged homes & businesses in their wake. Those legendary “April Showers” can’t hold a candle to the unprecedented summer rains we’ve experienced…and caught many people completely off-guard!

In Texas, we’re used to “rolling with punches” – so to speak – when it comes to summertime weather. We take the seemingly endless humid heat “like a champ”…in temperatures that have left those in the northern regions literally scorched this summer. We know how to “batten down the hatches” when multiple hurricanes place us in their diverse (yet deadly) paths. We DO have a lot of coastline, after all. And some summer thunderstorms – even those that may carry cyclone activity – are just “par for the course.”

However, these recent and unrelenting thunderstorms have left many completely stymied when both residential and commercial properties have suddenly had to learn how to “go with the flow.” And in the aftermath of these unheard of rains, many worry about what will happen when the 2021 hurricane season REALLY hits! With predictions showing another active tropical storm season and with the first named hurricane (Elsa) already in the books early in July, the prognosis for the next few months is anything but a “rosy outlook.”

Clichés aside, the adage “forewarned is forearmed” might actually be quite applicable in these circumstances. If we look at the recent home, apartment and business floods as a “dress rehearsal” for a hurricane, then we can gain some valuable knowledge which could come in quite handy in the future. And our SERVPRO of Northwest San Antonio team saw the quickly escalating flood water situations, and immediately mobilized. But, just as with the “Polar Vortex” in February – even with our specialists literally working around the clock (despite many being personally affected) – there were still only 24 hours in a day.

So, as in any emergency, there IS a triage process. And knowing how to prepare beforehand can lessen the physical damage and trauma associated with any disaster, while you await the arrival of the cleaning, remediation and restoration specialists. With a proven track record as the leading response team nationwide, SERVPRO can be on the scene ready to make it "Like it never even happened,” from simply an inch of water in a garage or storage unit, to a fully-flooded house or business, we definitely have the knowledge and industry-leading equipment to help us “go with the flow” – no matter how torrential! 

And once again, we had the chance to prove it when every corner of Bexar and the surrounding counties was under water. Not only did we mitigate the water damage, but also saved many of the possessions of those affected by the recent flooding storms…and gained the respect of those residents and businesses we jumped in to help.

We’re not in this business to just “do business;” we’re in this to contribute to the well-being, safety, health and prosperity of our entire community. And while we can DEFINITELY “go with the flow” we also KNOW “you do well, by doing good!”

Floods May Wash Away A Multitude Of Sins...But Also A LOT Of Memories!

4/15/2021 (Permalink)

While most possessions CAN be replaced, the damage of keepsakes & treasured family mementoes in any flood can be devastating! The shock of seeing your possessions soaked and probably ruined by a flood can be overwhelming, it’s those irreplaceable items that REALLY matter!

As the old saying goes, “April showers bring May flowers”…which soon segue into hurricane and storm season. And here in Texas we know those “springtime showers” can more closely resemble tropical monsoons!

We’ve all seen the pictures and reports of possessions strewn across lawns and streets – and sometimes in even more “unlikely” places. Chances are, at SOME point even you’ve experienced major or minor flooding from those “showers.” Whether some slight interior moisture, or a full-blown gushing water flow, the impact can still be overwhelming.

Yes…you know the SERVPRO name as being synonymous with water damage remediation, restoration and repair. But you may NOT know, this “full-service” expertise extends far beyond drying floors, walls and other structural features. Don’t get us wrong, we’re extraordinarily proud of our long-standing reputation for this type of service…and continue to work diligently every day to maintain that premier standing.

However, we’re a LOT more than state-of-the-art moisture detectors, fans and dehumidifiers! So let’s get real for minute; you can replace sofas and blankets and clothes and carpets. Sure, it’s pain to have to start from scratch to refurnish one room, much less an entire household. But, the key takeaway from this is, you CAN replace that furniture and clothing and kitchenware…sometimes with a noticeable upgrade, giving you a chance to actually “correct” some of those earlier decisions you may now regret!

“Things” can be purchased…but, the “things” that have been in the family for years, the treasured photos and memory books, baby blankets and christening gowns, your grandmother’s china simply CANNOT be replaced! Honestly, nothing is more heartbreaking than discovering a box that has slowly absorbed moisture from an undetected slow leak or seeing your priceless memories water-soaked and scattered across your front lawn – or even the entire neighborhood.

Those precious items represent a lifetime of memories. And once they’re gone, there’s usually no way of getting them back. OR…is there?!? No, even the amazing experts at SERVPRO can’t retrieve the mementoes washed away by flood waters. But, if you think one of these prized items is now “gone” because of water damage, think again!

You will be amazed at the miracles our teams can perform. That’s right we have specialized restoration experts on-call, who have years of experience working exclusively with heirlooms, antiques, documents, collectibles and artwork. These professionals have built their entire careers and reputations on their abilities to bring those one-of-a-kind, irreplaceable memories back to life.

Using custom equipment, advanced restoration techniques, and intimate knowledge gained through years of experience, these professionals represent just another arm of the SERVPRO array of services. From returning water-logged books and papers to their “pre-flood” state, to restoring old family photographs, to removing all traces of water damage on inherited antiques, to eradicating stains from clothing that represents those milestone moments, our team can reclaim those memories you thought had floated away!

We take our motto “Like it never even happened,” VERY seriously at SERVPRO of Northwest San Antonio…and that includes preserving and restoring those irreplaceable items AND the memories they will always represent!

When The...Uhhh...”Stuff” Hits A Lot MORE Than The Fan! – Part II

4/9/2021 (Permalink)

When any area is affected by “black” water, it takes professionals to PROPERLY deal with the aftermath! Sometimes a plunger and sponge alone cannot deal with the levels of contamination resulting from “stuff” hitting a lot MORE than a proverbial fan!

We recently shifted focus from “THE” water damage everyone has been talking about lately – broken pipes from the freeze – to hear the story of a home flooding disaster of a “different color”…a waste water pipe overflow!

One of our own team members had the misfortune to suffer just such an “incident” and shared her experience in the first part of this series: “When The…Uhhh…”Stuff Hits A Lot MORE Than The Fan! – Part I” and we encourage you to see how this whole story began. She left us with a bit of a cliffhanger in the previous installment, where the SERVPRO team had completed the initial assessment and clean-up. So let’s pick up with the remainder of her SERVPRO of Northwest San Antonio experience:

“Now that all of their initial work was completed, THIS is when I really got the ‘SERVPRO experience.’ The team then brought in air mover, dehumidifier, and air cleaning equipment – more a dozen-and-a-half pieces specifically designed to remove ALL traces of the uhhh…’stuff’ which hit a LOT more than just a fan in my bathrooms, hallway and two bedrooms!

“Now, here’s where I’m NOT going to sugar-coat the experience. While not particularly ‘unpleasant’ it DID require a bit of adjustment to the fans, et al running 24-7 in both bathrooms, the hallway, my bedroom and the guest room. Thoughtfully, they positioned the equipment so I could still ‘navigate’ to the now properly-functioning toilets. But, the multi-toned whirrs and hums continued unabated.

“Every morning, at a mutually-arranged time (mind you, this was now the weekend!), Raul would come and take specific moisture readings to determine how much longer the equipment would need to complete the process. Fortunately, the efficiency of the various machines made fairly quick work of the problems. And while I realize EVERY situation is different, I was thrilled that mine only lasted a few days!

“When the final check-in arrived, the crew quickly and efficiently removed all of their equipment – as expertly as they had done during the set-up. Raul explained the full extent of the completed work, asked me if I had any questions, and prepared his final report for the claim submission, along with documenting photographs of their work.

“Now, the restoration team would have a clean slate! But you know the old saying, “We plan, God laughs”? Well, enter the ‘Polar Vortex’ and understandable delays in beginning my ‘cosmetic’ work…especially when you consider that some people had things a LOT worse than I did! I had working plumbing and a clean house. During those trying days during and immediately after that extended freeze, who could ask for more?!?

“But, what impressed me the MOST – as a ‘customer’ – was the level of courtesy, professionalism and respect the entire team showed me. Although I, too, was part of the SERVPRO of Northwest San Antonio team, they treated me with the same level of ‘CARE’ they would provide to any other client…not like some ‘it can wait because she’s one of us’ attitude, but genuine five-star service!”

We would not wish what happened to Debbie on ANYONE, but we’re so honored that she trusted her home, her possessions, and the well-being of herself and her pets, to us. And, no matter HOW “ugly” a water damage situation may be, it’s comforting to know that SERVPRO of Northwest San Antonio is there when the…uhhh…”stuff” literally hits the fan – or anything ELSE!

When The... Uhhh...”Stuff” Hits A Lot MORE Than The Fan! – Part I

3/31/2021 (Permalink)

Sometimes “standing water” is the LEAST of your problems when a bathroom floods! Obviously, NO flood in your home or business is pleasant. But, when it happens in a bathroom the impact can FEEL like “stuff” hitting the fan!

Lately, we’ve been talking a lot about flood damage resulting from the extreme – and extended – freezing temperatures we experienced. However, just because this weather-related destruction happened, it didn’t put a stop to OTHER disasters striking…and a need for our services.

And, one of our own SERVPRO of Northwest San Antonio team members recently saw the entire process – up-close-and-personal – when an “unfortunate” plumbing incident occurred in her home. This actually occurred just prior to the arrival of the “Polar Vortex”…and she’s sharing her first-hand account of being on the “receiving end” of our services:

“My pets and I had moved into a home about a month before, and were still getting settled in to our new surroundings. Aside from a few minor ‘move-in’ notations, the home had been well-maintained and professionally updated prior to our occupancy.

“Then, one evening I had an ‘interesting’ plumbing experience. The master bath toilet began to leak from the base (not overflow, as it flushed fine), and then it got a ‘colorful’ backup in the tub. I threw down some ‘rag’ towels, and made a mental note to check with the owner the following morning.

“After the tub had drained and the toilet did not appear to be leaking any longer, I put everything into the washer – for obvious reasons. I then went into my office to finish up some work. When I heard the washer stop, I headed for the utility room – and that’s when I saw it. The entire hall bathroom had back-up (toilet, tub) and was now leaking into the hall and the adjacent bedroom!

“I then went back to the site of the ‘original’ plumbing issue. The entire master bath ‘water closet’ was flooded, with several inches now in the tub, and starting to ‘ooze’ over the threshold and along the vanity base.

“Based on this, I surmised the main waste pipe for the entire house must have some sort of major blockage. The washer run-off must have caused all the waste water pipes to back-up. So I now have ‘black’ water leakage in my guest room and entire guest bath, along with the master bath area…and no real toilet options!

“You’ll notice my mention of ‘black’ water. Thanks to my time learning all about the extensive different types of remediation, mitigation and restoration services provided by my local SERVPRO of Northwest San Antonio team, I now KNEW this ‘black water’ thing could get very bad, very quickly!

“Fortunately, the property owner responded immediately and dispatched a plumbing team that night. And, as we were speaking throughout the evening, I mentioned that I would also like to contact my SERVPRO of Northwest San Antonio franchise to deal with this contamination.

“I let him know they would send over a rep to assess the levels of damage and contamination, carefully document it, then forward an estimate. Another stroke of good luck – the insurer for the property was USAA, where our SERVPRO franchise has a long-standing relationship and is an approved vendor.

“I emphasized that now, after working with SERVPRO and learning all about water clean-up, I now know a mop and towel don’t really cut it when it comes to contaminated water flooding. After the plumbers dealt with the immediate problem that night, they promised to return in the morning to determine the source of the obvious blockage. And, right on cue, Art from SERVPRO was here the following morning to compare notes with the plumbers.

“He took measurements and precise digital readings of all the affected areas (some of which I had not even realized in all of the hub-bub the night before!), then reviewed the scope of the work with me before leaving. The estimate was forwarded to the owner – who happens to currently reside on the West Coast – and then to USAA.

“The next thing I know my SERVPRO of Northwest San Antonio team members – who fully observed all COVID precautions as well as those for possible hazardous material demolition – were at my front door. They confirmed Art’s original assessments and verified whether any additional damage may have occurred…then they got to work.

“Under the direction of Crew Chief Raul, moisture measurements were taken and ALL affected materials removed. They took every precaution and cut out impacted sections of drywall, pulled up LVP flooring and drilled holes to allow areas which may have absorbed ‘moisture’ to be reached.

“Then, came my TRUE ‘peace of mind’ – they saturated ALL affected areas with specialized disinfectant spray. And in my head, all I could think was ‘Die, nasty organisms, DIE!’ Finally, I could start to breathe easy again. But, Raul wasn’t done yet!”

And with this “cliffhanger” we’ll pick up Debbie’s story – and subsequent recovery process – in a second installment of her SERVPRO experience. So to see how this all turned out, be sure to check out the conclusion in “When The... Uhhh...’Stuff’ Hits A Lot MORE Than The Fan! – Part II,” right here on the SERVPRO of Northwest San Antonio site!

Sometimes “A Drop In The Bucket” Is ALL It Takes!

9/20/2020 (Permalink)

All it takes is the SLIGHTEST moisture left unchecked to cause escalating damage in your home! Whether it’s just that LAST drop or a flood, the long-term effects of water damage can actually be the same!

Normally, we start these little “stories” with tales of devastating natural disasters, epic freak occurrences or heartbreaking losses. Guess what, that’s NOT what we’re talking about today! Instead, let’s focus on those “little” things that just seem to add up over time…the proverbial “straw that broke the camel’s back”… “tipping point”… and basically we wait “for the other shoe to drop.”

In life, frequently it’s less about the “big” stuff, and increasingly about the picayune things that have a way of mounting up over the days, weeks, month or even years. Before you scoff, think about how arguments usually play out between spouses or friends. It may have STARTED with one seemingly-miniscule infraction, BUT before you know it the situation devolves into a checklist of everything that person has done over the last four decades! And this applies to more than just people!

Our possessions frequently bedevil us with the same “nit-picking” annoyances. Your laptop takes longer and longer to boot-up. As soon as you get one thing fixed on your car, within a month one of those bothersome “alerts” lights up your dashboard. Those gutters you keep promising to clean and repair, reach their limit during a rainstorm. As Roseanne Roseannadanna said: “Well, it just goes to show you, it's always something — if it’s not one thing, it's another."

And then – just like that – one day, your computer gives you the “screen of death,” your car refuses to start, and those gutters dumped water down your foundation walls. Or, it could be something as simple as that leaky faucet or tub with a slow drain. You keep meaning to take a look at them, but never quite get around to it. Sure, it’s no big deal and a “minor” irritation that it’s pretty easy to overlook…UNTIL you discover that little leak has led to BIG problems!

Maybe that leaky faucet has resulted in mold growth under your sink. Or, that gutter water that wasn’t diverted away from your house has now gotten the inside of your walls wet. Could be, that “slow” drain signaled a dangerous pipe breach under your bath. Now what?!?

We’ve seen it time and again – in all sorts of situations we encounter just as a part of “life” – where we find ourselves facing “the drop that caused the bucket to overflow.” And that ONE drop has now triggered a chain reaction of events! Water damage to floors, walls and cabinets, the discovery of mold growing inside those dark corners where we never actually look, new and “interesting” smells suddenly filling a room…all the tell-tale signs of that annoying “final drop.”

So, FIRST (and we cannot emphasize this enough!) call a licensed plumber! It’s pointless to address the effects of water damage without FIXING the cause. Of course, we can come in to restore and remediate the consequences of that water – but it will continue to happen until the SOURCE of that damage is repaired!

However, once you HAVE fixed the offending issue, your next call should be to the trusted and experienced team at SERVPRO of Northwest San Antonio. As the “go-to” water damage restoration and remediation specialists for over 20 years, we’ve got the knowledge, state-of-the-art equipment and on-going training to rewind the clock on the repercussions from that “final drop!” Honestly, we’ve ALLLLL been there and we understand how the “little” things in life can add-up, but experience has taught us, sometimes it’s just better to NOT wait for “the straw to break the camel’s back” or that “other shoe to drop!”

The “Hurricane Diaries” – Part I

9/8/2020 (Permalink)

This stretch of land along Galveston Bay has seen more than its fair share of hurricane destruction It may not look like much, but this inlet of Galveston Bay was the scene of SEVERAL chapters in the "Hurricane Diaries!"

As we remembered the 120th anniversary of the epic 1900 Galveston Hurricane this week, one of our team members began to reflect on all the hurricanes she had witnessed during her years on the Gulf Coast. So…we’re turning this over to her, as she shares the first of her “Hurricane Diaries!”

“I grew up in a little Texas town, situated about halfway between Houston and Galveston, called La Porte. Although it has grown over the ensuing decades, if you hear of La Porte on the news, chances are it means our little piece of Galveston Bay is about to be slammed by a hurricane…OR something has gone terribly awry in our little nook of the Houston Ship Channel. As a result, my childhood is filled with MANY memories of hurricanes!

“La Porte has miles and miles of waterfront property, all arising out of our little Sylvan Beach – an early 1900s resort area for the elite of Houston seeking the cooling sea breezes – and is no stranger to repeated hurricane damage over the years. And neither was I!

“Even as a preschooler, one of my most vivid memories involves my parents and I packing towels around my windows and walls of MY bedroom. Our house was situated one row off of the bay, and my bedroom just happened to be facing the bay side of the house. Fortunately, in the glow of that Coleman lantern (my parents were the ‘always prepared’ types), we only had to battle condensation and NOT rising water or rain.

“A construction pro, my Daddy insisted the house be built (or, as I came to learn, the contractor thought ‘over-built’) on a foundation at least six inches higher than our neighbors…or what was considered industry standards at the time. He also clad the entire exterior with a custom brick designed with special fire and wind resistance. Now remember, this was the late 1940s and he was using his GI Bill financing to build their dream home.

“However, aside from a layer of tar paper – or some equivalent thereof – there were no weather-tight house-wrap materials, no rigid insulation boards, no fluffy pink Fiberglas or foam filling open spaces, just those ‘special’ bricks and the framing. No wonder we had condensation forming everywhere as that storm pelted our home!

“But, probably, one of the main reasons I remember that first hurricane, is because they had the audacity to use MY NAME for it – 'Debra!' The nerve…not only did it wreck a perfectly good end-of-summer, but my name was being bandied about everywhere in decidedly derogatory terms. Those memories of 'Debra' were relatively short-lived, as the next year we were at the center of one of the most legendary of modern hurricanes: 'Carla!'

“For that one we DID evacuate! We gathered up whatever preparations my parents had the insight to pack and went into 'downtown' La Porte…since we did not live in La Porte 'proper' but about two miles south along Old Hwy. 146. We gathered with other members of our church congregation in a structure on the property known simply as the 'Telephone Building.' Later I learned the Telephone Building had been built to withstand all manner of havoc and even at one point was designated a civil defense shelter. And, later it served well to house the teenage Sunday School classes – after all, it HAD withstood 'Carla!'

“And while I remember ‘camping out’ in the old Telephone Building with friends and their families, I starkly recall my Mama taking me outside our home just as the first waves of the storm leading edge were beginning to come ashore. To see the water in our streets roiling furiously over our feet, and feel the rain coming down like tiny needles, while the trees bent into shapes I had never imagined, I was instantly struck with awe over the raw power of Mother Nature.

“Fortunately, we all remained safe in that old Telephone Building, and went home after the storm had moved inland – to affect those hundreds of miles from us – to survey the damage. Even those short two or three miles literally opened my eyes (along with a dropped jaw or three) to exactly HOW bad it could be!

“Once we arrived, we saw many of our neighbors’ homes barely standing as shells or watermarks going up the walls that were still there. And, never one to be smug, my Daddy quietly whispered, ‘And THAT’S why I built our house higher!’ We had NO water in our home, and had only lost a few shingles…and a couple of trees. My parents later explained (in those days BEFORE flood insurance was even available), how many people who saw their homes flooding, would literally set their roofs on fire in hopes of getting SOME insurance coverage for their hurricane losses.

“Which leads to one more powerful hurricane memory – my Mama with a spray bottle filled with bleach, as part of her inevitable post-hurricane rituals. Daddy would take down his pre-cut, pre-measured, pre-labeled plywood window coverings and Mama would be spending the next few weeks on-alert for any moisture-related mold and drown those little spores in Clorox! To this day, the smell of bleach makes me think of her.

“After those initial two storms by the time I was in first grade, I can honestly appreciate all of the nifty equipment, modern dehumidifiers and skilled technicians we have here at SERVPRO of Northwest San Antonio, and I’m looking forward to learning even MORE about all of it. I only wish someone like this had been around during my early hurricane days…and I bet a lot of others do, too!”

As “eventful” as Debbie’s early hurricane experiences might have been, her “Hurricane Diaries” have MORE chapters we look forward to exploring in subsequent posts. So stay tuned for the next entry in the “Hurricane Diaries!”

When It Rains, It Pours – In More Ways Than One!

8/29/2020 (Permalink)

Regardless of how dire your situation may seem, SERVPRO of Northwest San Antonio has the experience and equipment to help Feel like you’re drowning? We’re the helping hand you can ALWAYS count on!

For those of us in central Texas, we can well-appreciate the value of water…or, more frequently, the lack thereof! It always seems to either be feast or famine, as we keep a watchful eye on both weather forecasts and aquifer levels – just HOPING to land somewhere in a happy middle.

So, it’s almost ironic how #WorldWaterWeek – which began Monday, Aug. 24th – just happened to include TWO named tropical storms, one of which became the strongest to ever hit the Texas/Louisiana “Golden Triangle” region when it made landfall as a Category 5! And, in an even more coincidental twist, the entire month of August also marks #NationalWaterQualityMonth… what a “one-two punch” combo. 

Even as some areas experience drought-like conditions, others have an OVERABUNDANCE of water. However, as the recent victims of Hurricane Laura can attest, not ALL water is good! Whether it’s the overwhelming damage of a major tropical storm, hurricane or flood OR “just” a plumbing mishap in your own home or office, the overall effect of water damage remains the same. And, it’s NOT pretty!

The emotional impact should also NOT be underplayed. Seeing documents, photographs, files, textiles (be they clothing, drapes or rugs), furniture and other precious items, soaked and even beginning to mildew can take an even greater mental toll than the damage to the walls, ceilings and floors!

And sometimes that “simple” plumbing leak can end up being SIGNIFICANTLY “messier” than a few inches of rain water. Just as the names suggest, there are three kinds of water: “Clean” or “White Water”… “Dirty Water”… and “Black Water.” Each carries certain inherent hazards if not quickly cleaned, remediated and restored. However, both “dirty” and “black” waters actually bring contaminates right inside, with their flows! Yep…live organisms, toxic substances, and – EWWW – “waste products.” Suddenly, those three inches of water in your living room don’t seem quite so bad.

Now, regardless of the source, SOMEBODY has to clean it up. Do YOU want to tackle all of that…including all the contents, which also got drenched?!? In addition to daunting task of just the physical cleaning, a whole series of steps must be taken after any water damage to ensure everything IS truly dry, safe and restored. Fortunately, the highly-trained team at SERVPRO of Northwest San Antonio has the state-of-the-art, specialized, equipment – and the knowledge of its proper use – to literally make it “Like it never even happened.” And that EVEN includes “dirty” and “black” water!

That’s the kind of helping hand we can ALL use – a friend who cares enough to wade in with a lifesaver for us. So even if the “quality” of the water causing your damage might be “sub-par” you can ALWAYS count on SERVPRO of Northwest San Antonio to be there…rain or shine!

When Water Damage Occurs From A "Clean" Water Source

4/16/2020 (Permalink)

Ready to help SERVPRO has technicians ready to help you following a water damage

What can you do when you have a water damage from a clean water source?

Do:

  • Stop the water source if possible or contact a qualified party to stop the water source.
  • Turn off circuit breakers for wet areas of the building, as long as the access to the power distribution panel is safe from electrical shock.
  • Remove as much excess water as possibly by mopping and blotting.
  • Absorb excess water from wood furniture after removing lamps and tabletop items.
  • Remove and lift up wet upholstery cushions to begin the drying process.
  • Place aluminum foil or wood block between furniture legs and wet carpeting. This helps with colors bleeding on carpet or other surfaces.
  • Move any paintings, art objects, computers, documents and other materials that are valuable or sensitive to moisture to a safe, dry area.
  • Use wooden clothespins to keep furniture skirting and window coverings off damp floors.
  • Hang furs and leather goods to dry separately at room temperature.

What should you NOT do when a water damage occurs?

Don't:

  • Enter rooms with standing water where electrical shock hazards may exist.
  • Enter affected areas if electrical outlets, switches, circuit breakers or electrical equipment are exposed to water. Always avoid electrical shock hazards.
  • Leave books, newspapers, magazines or other colored items on wet carpets or floors to cause staining.
  • Leave Oriental rugs or other colored rugs on wet wall-to-wall carpets to cause staining.
  • Use your household vacuum cleaner to remove water, possible causing electrical shock or damage to the vacuum cleaner.
  • Use TV's or other appliances while standing on wet carpets or floors, especially not on wet concrete floors.
  • Turn on ceiling fixtures if ceiling is wet or enter rooms where ceilings are sagging from retained water.

Golden Hammer 2019

4/15/2020 (Permalink)

Golden Hammer 2019 Greg and Tammie Hall, owners of SERVPRO of Northwest San Antonio, accept their award at the 2019 Contractor Connection Conference

SERVPRO of Northwest San Antonio has one the Golden Hammer Award for the 6th year in a row!
We are so incredibly honored to receive the Golden Hammer Award for the 6th consecutive year! We received the esteemed award at the 2019 Contractor Connection Conference & Expo. The theme for this years’ conference was ReStore and our team truly took that to heart!
The SERVPRO of NWSA team won for excellence in customer service. We have always been able to pride ourselves in jobs being completed right the first time and meeting the highest level of quality while maintaining a friendly, can-do attitude. This attitude comes from hiring team members with a “servant’s heart” and a mission to serve those in need.

Our highly- IICRC trained staff works hard every day of the year to bring home 10’s!
Our office staff show’s excellence by answering questions, providing support and understanding how important it is to have an accurate repair estimate for our customers. To top it off, the highly- IICRC trained and certified damage restoration and production crews showed efficiency, courtesy and respect this year (and every year) leading us to win the 2019 Golden Hammer Award.
This award could not have been achieved without the hard work of a team dedicated to the cleanup and restoration of residential and commercial property after a fire, smoke or water damage and mold. SERVPRO Northwest San Antonio to customer service is award-winning every day!
Our highly-trained, professional, courteous crew and staff are here for you 24/7 for any emergency! You can trust your locally owned and operated SERVPRO of Northwest San Antonio to take care of your home or business quickly and thoroughly "Like it never even happened."

Steps to take following a water damage (Part 1)

4/8/2020 (Permalink)

Our fans and dehumidifiers SERVPRO of Northwest San Antonio has all the equipment needed to dry out your structure.

You're not alone.  Call us today 210-521-3313

Flooding in your property and the ensuing water damage can devastate your home or business. Burst pipes, malfunctioning sump-pump, sewer back-up, heavy rains, and appliance malfunctions can change your life in an instant. Safety, cleanup and the costs of repair and restoration can be daunting and confusing. SERVPRO of Northwest San Antonio is here to help.

Some basic advice on how to handle your safety and property in a time of flooding or water damage can make a world of difference and give you peace of mind. 

1.   Be Safe! First things first: make sure your property and family is safe.

During the flooding

  • Evacuate. If those in the building cannot safely evacuate on their own, make sure to assist.
  • Turn off the power. Water + electricity = danger. If you can safely turn off the power, do so first. If you cannot access your power without entering or standing in your flooded area, evacuate and call a professional electrician.

Upon re-entry after the flooding, continue to prioritize safety. 

  • Dress for the occasion: rubber boots and gloves are your best protection.
  • Don’t use any glasses, dinnerware, or silverware until properly washed.

SERVPRO Tips

  • You can place tin foil under the feet of your wooden furniture to prevent stains on your carpet. 
  • Pull out any area rugs that are on wet flooring.

2. Dry Out Your Home

Even after removing the standing water, best to assume your property is still damp and vulnerable to mold (especially in our San Antonio humidity). Central air conditioning can be a good first step; keep your ac system fan in the “on” position. Portable fans and dehumidifiers can also help dry out residual moisture to a certain degree. However, your greatest ally against molds, mildew, and other lingering problems is SERVPRO of Northwest San Antonio. We have the professional water damage training and equipment to make sure your home is safe and dry. Don’t let a traumatic experience like flooding grow into lifelong damage. Call us right away.

SERVPRO of Northwest San Antonio is available 24 hours a day for water emergencies, large or small. Immediate action can save you ongoing headaches and loss. Even a few hours can be make or break when it comes to water damage. When in doubt, there’s no harm in calling. We’re here to help.

Call Us Today - (210) 521-3313

24 Hour Emergency Water Damage Service in San Antonio, Texas.

7/2/2019 (Permalink)

Call SERVPRO of Northwest San Antonio at any time if you have a water damage!

SERVPRO of Northwest San Antonio is available 24 hours a day for any type of water damage. It is essential to act quickly with a water damage; immediate action is crucial. The damage gets worse every hour the water stays there, so be quick to call SERVPRO of Northwest San Antonio.

We Answer the Phone Ready to Help!

Call Today - (210) 521-3313

We realize that water damages are unfortunate and frustrating events. However, you need a SERVPRO expert to guide you through this crisis. SERVPRO of Northwest San Antonio has specialized and trained employees to make this a smooth and easy process. Water damages are the cornerstone of our business. We have seen everything and know exactly how to do the job successfully.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what and how much equipment and resources to bring, including how many trained SERVPRO Professionals may be needed to complete the job.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Northwest San Antonio

SERVPRO of Northwest San Antonio specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event for over 18 years. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, do not worry, because our staff is equipped with the knowledge and equipment to restore your property.

Steps to Take after Water Damage Part I

4/14/2019 (Permalink)

Call Us Today - (210) 521-3313

One of the most damaging and devastating things you can experience as a home or business owner is flooding in your property. There are many causes of household flooding including – burst pipes, malfunctioning sump-pump,  sewer back-up, heavy rains, and appliance malfunctions. This can be a time of great confusion as to what to do concerning safety, cleanup and even how to pay for all the repair and restoration.

No matter what the cause, you should feel in control and know what to do if your property floods.  Here are a few steps to take immediately after flooding causes water damage in your home:

Safety First

The first step in any major home disaster is to remain safe. You may be forced to leave your home if the flooding is bad enough. Make sure it is also safe when you return to your home to begin dealing with the aftermath.

    • Turn off the power – water and electricity do not mix. But, if turning off the power requires you to enter or stand in wet areas it is best to call an electrician.
    • Wear protective clothing–such as rubber boots and gloves–when you re-enter your home.
    • Thoroughly wash any glasses, dinnerware, and silverware that might have been affected by the flood before you use it again.
    • Protect your valuables. Place tin foil under the feet of your wooden furniture to prevent staining of the carpet. Likewise, remove any area rugs that may be on wet flooring.

Dry Out Your Home

Even if you are successful in removing the standing water from your home, everything could remain damp, especially in the humidity of San Antonio. If you have power, use your central air conditioning to assist in removing humidity by keeping your ac system fan in the “on” position. Portable fans and dehumidifiers may help dry the wet areas of your home. To be certain that you avoid molds, mildew, and other lingering issues, call SERVPRO of Northwest San Antonio. We have the training and equipment to ensure your home is safe and dry.

SERVPRO of Northwest San Antonio is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

Call Us Today - (210) 521-3313

Steps to Take after Water Damage Part II

4/14/2019 (Permalink)

Call Us Today - (210) 521-3313

Call your Insurance Company

    • Your insurance will vary depending on what policies you have. The insurance company will send an adjuster to assess the damage and determine if it is a covered loss. Make sure to document the values of your belongings and take photos before, during, and after cleanup. This will help the adjuster when they are able to come to assess the damage. They might even suggest a restoration company like SERVPRO of Northwest San Antonio that can help you with the cleanup and restoration process.

Cleanup

    • Determine what is salvageable and throw away anything that is too damaged or no longer safe to use. Be aware that you may need to remove flooring, drywall, and insulation to prevent mold and mildew from spreading in your home or business. Furniture may also need to be dried out, cleaned or thrown away depending on the level of water damage. SERVPRO of Northwest San Antonio has helped many clients and we are highly-trained and certified in water and mold remediation.
    • Mold can begin developing after the first 24 hours of a flood, and once it has started growing it can be difficult to remove. The quicker you remove items from water and begin drying them, the less likely they are to be lost to mold, but it’s always best to err on the side of caution and have a professional assess the situation. In the event of mold, SERVPRO of Northwest San Antonio can assist you in the removal and restoration of your home to a safe and healthy condition.

Repairs

    • The aftermath of water damage in your home from flooding can typically take the longest amount of time. Flooring often needs to be replaced, walls need to be restored, broken possessions are often in need of repair, etc.

If you are unsure about what your first steps for home repairs should be when your house floods, then SERVPRO of Northwest San Antonio specializes in water damage restoration and flood or natural disaster repairs.

SERVPRO of Northwest San Antonio is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

Call Us Today - (210) 521-3313

When fire and water take control of your life, SERVPRO of Northwest San Antonio helps you take it back.

3/31/2019 (Permalink)

Why take the risk? Call SERVPRO of Northwest San Antonio. Working to make it “Like it never even happened.”

According to the National Weather Service (NOAA), “Approximately seventy-five percent of all Presidential disaster declarations are associated with flooding.” NOAA lists the most common flood hazards in the United States as:

• Flash Flooding

• River Flooding

• Storm Surge and Coastal Inundation from Tropical and Non-Tropical Systems

• Burn Scars/Debris Flows (Caused by Wildfires)

• Ice/Debris Jams

• Snowmelt

• Dry Wash (Caused by heavy rainfall in dry areas)

• Dam Breaks/Levee Failure

Just because you haven’t experienced a flood doesn’t mean you won’t in the future. In fact, 20% of all claims paid by the National Flood Insurance Program (NFIP) were for policies in low-risk communities. On average, floods cost $3.5 billion in annual losses in the United States. When catastrophic water damage happens to you, SERVPRO of Northwest San Antonio can help. We can help you prepare ahead of time with an Emergency Ready Profile® (ERP), or respond to any size disaster to begin cleanup and restoration to get you back in your home as soon as possible. SERVPRO of Northwest San Antonio is ready to help make it “Like it never even happened.” 

Why take the risk? Call SERVPRO of Northwest San Antonio. Working to make it “Like it never even happened.”

When fire or water damage put the things that matter most on the line, you need the very best help on the line, as well. That’s why knowing the easiest ways to contact SERVPRO of Northwest San Antonio is so important. Just go to www.SERVPROnorthwestsanantonio.com on your mobile phone or call 210-521-3313 to get the team that’s faster to any size disaster. We’re a leader in giving control back to homeowners, property managers, and even entire communities after the ravaging effects of water or fire. So whether you’re responsible for 1,000 square feet or 100,000 – be ready for the worst, with the very best.

Have Water or Flood Damage?
Call Us Today – (210) 521-3313

Water Damage Clean Up and Restoration in San Antonio, Texas

3/31/2019 (Permalink)

Need Emergency Service? Call Us 24/7 – (210) 521-3313

SERVPRO of Northwest San Antonio has been in business since 2000. When it comes to water damages, we’ve seen it all.

One of the most common water damage calls we get is the “my toddler just put their diaper in the toilet and flushed it!” Of course, it always seems to be an upstairs bathroom and the toddler flushes the toilet repeatedly!

The damage we see is affected carpet and pad, baseboards and wet sheetrock walls. Then, the water travels downstairs where it affects ceilings, light fixtures, and fans, furniture both hard surface and upholstered items. The damage from such a young and sweet little person can be quite catastrophic, resulting in several thousand dollars of damage and repairs.

SERVPRO of Northwest San Antonio is ready for anything, with our state of the art equipment and moisture monitoring tools. We can make it “Like it never even happened”

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Northwest San Antonio provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of Northwest San Antonio arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 – (210) 521-3313

When Water Damage Strikes

1/27/2019 (Permalink)

Need Emergency Service? Call Us 24/7 – (210) 521-3313

The first 24 hours following a water loss are the most important in preventing secondary or permanent damage. Within four hours of loss notification, a SERVPRO® Franchise Professional will be on-site to help ensure a water damage is handled by completing the following steps.

Inspection

SERVPRO of Northwest San Antonio Professionals will inspect affected areas to determine the extent of water damage and will review the inspection with you to answer any questions before beginning any work.

Emergency Services

SERVPRO of Northwest San Antonio Professionals will take steps to help protect your home or business, as well as personal belongings and other contents, from further damage by extracting the excess water and preparing the area for drying. They will explain the needed emergency services to you step-by-step.

Monitoring

To help ensure your home or business and belongings are dried to appropriate industry standards, a SERVPRO of Northwest San Antonio Professional will monitor the drying process. The updates will be consistently communicated to you.

Restoration Services

SERVPRO of Northwest San Antonio Professionals will repair structural materials, reinstall carpets, and clean affected areas of your property and belongings. A final walkthrough of the jobsite will be conducted with you to help ensure the property was returned to preloss condition.

Emergency Water Damage Tips

  • Shut off the water source if possible or contact a qualified party to stop the water source.
  • Turn off circuit breakers for wet areas of the building when access to the power distribution panel is safe from electrical shock.
  • Remove as much excess water as possible by mopping and blotting. n Place aluminium foil or wood blocks between furniture legs and wet carpeting.
  • Move any paintings, art objects, computers, documents, and other sensitive valuables to a dry place.
  • Don’t enter affected areas if electrical outlets, switches, circuit breakers, or electrical equipment are exposed to water. Always avoid electrical shock hazards.
  • Don’t use your household vacuum cleaner to remove water; this could cause electrical shock or damage to the vacuum cleaner.
  • Don’t turn on ceiling fixtures if ceiling is wet or enter rooms where ceilings are sagging from retained water.

SERVPRO of Northwest San Antonio is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

Call Us Today - (210)521-3313

San Antonio, Texas 24 Hour Emergency Water Damage Service

7/3/2018 (Permalink)

SERVPRO of Northwest San Antonio provides 24 hour fire and water damage restoration service in San Antonio, Texas.

SERVPRO of Northwest San Antonio is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help!

Call Today - (210) 521-3313

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Northwest San Antonio has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Northwest San Antonio

SERVPRO of Northwest San Antonio specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Important Information - Water Damage Part 1

4/6/2018 (Permalink)

Toilet overflow.

Important Information on Water Damage

  • A NATIONWIDE SERVICE PROVIDER

SERVPRO is a Franchise System with over 1,400 independently owned and operated locations nationwide. SERVPRO Industries, Inc., the Franchisor, may be reached at the National Call Center at 1-800-SERVPRO but we prefer you call us directly at (210) 521-3313.

  • WORK AUTHORIZATION

In order to start our emergency and restoration service, you must sign the "Service Authorizations Form." This allows us to take action immediately. We do not know your insurance coverage; therefore, it is impossible to know exactly what your insurance will cover. It is important to understand you are financially responsible for our services. Your deductible is payable before we start work. If for any reason insurance coverage cannot be verified at the time of our emergency service, an additional deposit may be required.

  • REFERENCES

The SERVPRO Franchise would be pleased to provide references upon request.

  • HOW WE PROCEED

The following steps may be completed in the emergency service, as determined to be applicable by the SERVPRO Franchise:

Identify Source

We will check for the source of moisture in your building. The source must be stopped before any restoration or drying of the building can be successful.

  • STOP the Source.
  • CHECK for Contaminated Water.

Identify Type of Water

We will identify the category and classification of water damage to ensure we restore your property based on industry guidelines. The level of contamination of the water will affect the specific restoration processes we use.

  • CLEAN
  • GRAY
  • BLACK

Important Information - Water Damage Part 2

4/6/2018 (Permalink)

Flooring damaged by water.

IMPORTANT INFORMATION - WATER DAMAGE

Survey Extent of Damage and Inspect the Premises

We inspect and test the damaged area to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration. In addition, we will inspect for safety concerns which may be evident. If there are any safety issues or you are aware of any asbestos containing material before our arrival, please bring them to our attention.

  • SURVEY DAMAGE.
  • COMPLETE SAFETY INSPECTION.

Identify Signs of Visible Mold Growth

Visible mold growth and moldy, musty odors may indicate the source of a moisture or water intrusion. If extensive mold is evident, we will need to consult your adjuster or property manager before completing additional work.

  • IDENTIFY Mold Growth Present in the Structure.
  • Identify Odors or Musty Smells.

Furniture Moved and Blocked In Place

We move furniture and property contents and block items to help prevent rust or furniture stains on wet carpet.

  • BLOCK Furniture.

Emergency Water Extraction

We remove as much excess water as possible from affected areas.

  • REMOVE Excess Water.

Carpet Pad

We check whether the carpet pad should be removed to save or protect the subfloor.

  • INSPECT Carpet Pad.
  • REMOVE Carpet Pad, if NEEDED.

Water Damage From Clean Water

3/27/2018 (Permalink)

Water damaged wall.

What to do when you have a water damage from clean water?

Do:

  • Shut off the source of water if possible or contact a qualified party to stop the water source.
  • Turn off circuit breakers for wet areas of the building, when the access to the power distribution panel is safe from electrical shock.
  • Remove as much excess water as possibly by mopping and blotting.
  • Wipe excess water from wood furniture after removing lamps and tabletop items.
  • Remove and prop up wet  upholstery cushions for even drying.
  • Place aluminum foil or wood block between furniture legs and wet carpeting.
  • Remove to a safe dry place any paintings, art objects, computers, documents and other materials that are valuable or sensitive to moisture.
  • Use wooden clothespins to keep furniture skirting off damp floors.
  • Hang draperies with coated hangers to avoid contact with wet carpeting or floors.
  • Hang furs and leather goods to dry separately at room temperature.

Don't:

  • Enter rooms with standing water where electrical shock hazards may exist.
  • Enter affected areas if electrical outlets, switches, circuit breakers or electrical equipment are exposed to water. Always avoid electrical shock hazards.
  • Leave books, newspapers, magazines or other colored items on wet carpets or floors to cause staining.
  • Leave Oriental rugs or other colored rugs on wet wall-to-wall carpets to cause staining.
  • Use your household vacuum cleaner to remove water, possible causing electrical shock or damage to the vacuum cleaner.
  • Use TV's or other appliances while standing on wet carpets or floors, especially not on wet concrete floors.
  • Turn on ceiling fixtures if ceiling is wet or enter rooms where ceilings are sagging from retained water.

Emergency Water Damage Process

3/27/2018 (Permalink)

What to expect when water strikes.

Emergency Water Damage Process Overview*

One Hour

Within one hour notice of loss, a SERVPRO Franchise Professional will contact you to arrange for service. You'll know help is on the way!

Four Hours

Within four hours of loss notification, a SERVPRO Franchise Professional will be on-site to start mitigation services. The key to reducing damage and saving money is responding quickly to your damage.

Detailed Explanation

A trained, uniformed and equipped SERVPRO Franchise Professional will walk you through the job process step-by-step, explaining what to expect and the anticipated outcome.

Pretesting

A SERVPRO Franchise Professional will begin pretesting for restorability, working from the source of the damage outward.

Eight Hours

Within eight business hours of on-site arrival, a verbal briefing of the scope will be communicated to the appropriate person, normally your adjuster or property manager.

Cleaning & Restoration

SERVPRO Franchise Professionals will work neatly and efficiently to help you regain control of your property when damaging event has taken over. They will use state-of-the-art restoration techniques to ensure your property is taken care of right the first time.

Final Walk-Through

After the work has been completed, a final walk-through will be conducted with you to help ensure your satisfaction.

*Exceptions may apply under certain conditions, such as a local catastrophic event or storm situation.

Faster to your Bexar County Water Damage Event

1/3/2018 (Permalink)

SERVPRO of Northwest San Antonio provides 24 hour fire and water damage restoration service in Bexar County.

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Northwest San Antonio provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of Northwest San Antonio arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 – (210) 521-3313

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of Northwest San Antonio

SERVPRO of Northwest San Antonio specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.